John Biazzo Email & Phone Number

Palm Beach County, Florida, United States

Drug and Alcohol Addiction Treatment

Providing Business Development, Service Delivery, Operations, and Leadership consulting services for TATA Consultancy Services (TCS).

Miami, Fl

Cisco Systems, Inc. develops, manufactures and sells networking hardware, telecommunications equipment, and other high-technology services and products.I serve as the operations program leader for Cisco’s global services and technology subcontractor management program, directing a team of 7 driving efficiencies and optimizing service delivery through the strategic management of more than 1,200+ partner firms. As the program manager, I led establishment and management of service level agreements (SLAs), vendor identification, onboarding, and process integrity in partnership with Cisco’s Procurement teams, and I drive partnership and collaboration with key executive stakeholders on global legal compliance, financial management, and security. Notable achievements:►Creating the operational framework for the global vendor management program. This entailed selling the vision to Cisco’s executive leadership, building playbooks, leading the program implementation, establishing key systems and processes, and managing the program after go-live.►Generating tens of millions of dollars in single-year cost savings on subcontracted services through the creation of a preferred vendor program driving efficiencies with favorable, renegotiated contract terms, and optimization of Cisco’s supplier pool.►Gaining acceptance of the program vision through proactive change management, driving tangible cost savings and providing substantial value across the organization.

Miami, Fl

In this dual role managing the strategy and business operations for the Mobility Solutions division, I directed P&L and day-to-day operations as the leader of a 150-person mobility services delivery team serving the Americas, with responsibility for building best practices, ensuring technical capability, and partnering with the Cisco Sales organization to scope, plan, and execute client engagements. In addition, as Chief Of Staff, I served as strategic partner to and proxy for Vice President of Global Mobility, driving alignment on worldwide strategic planning, budgeting, reporting, and operations. Notable achievements:►Played a critical role in the 12.5X growth of the Global Mobility organization. I participated in the due diligence on five corporate acquisitions, and built best practices driving the organization’s transformation to a Center of Excellence model.►Achieved 90% staff retention and best-in-class employee engagement scores during a highly dynamic period.►Directed major global corporate initiatives on behalf of the division Vice President, including workforce planning and restructuring, bonus and stock reward planning, and the annual budgeting process.

Washington D.C. Metro Area

As Director of Strategic Initiatives, I led the full scope of portfolio of strategic corporate, employee, and organizational readiness enterprise initiatives, collaborating on behalf of the executive leadership team with key stakeholders to direct resource planning and project delivery through completion, and to provide change management and knowledge transfer leadership. Notable achievements:►Created processes and programs supporting consistent annual growth in excess of 10%, including the creation of “Front Office” service model providing best practices and service parameters improving service delivery.►Championed the successful $2.9B Starent Networks integration, driving internal partnership on the creation of processes and policies, and working with Starent’s teams to ensure a seamless transition.►Increased client retention and satisfaction through the creation of a Service Architect program providing technical leaders to key accounts, as well as the creation and rollout of a new “High Touch Operations Manager” providing after-hours support to key accounts.►Drove the development and implementation of a new mentoring program which increased employee engagement and career planning by proactively matching talent with internal career advisors.

Washington D.C. Metro Area

After joining Cisco as Program Manager and Acting Regional Manager for the company’s Southeast Operations, I was promoted through successive customer-facing key account leadership roles managing the end-to-end service delivery of enterprise connectivity technology projects for key accounts including AT&T, Sprint/Nextel, and regional Cable communications carriers.I drove customer success as the program manager, as liaison to Cisco and client executives, and as a team leader and coach to Project Managers, Service and Support Managers, and Network Consulting Engineers. In addition, I managed account reviews, and ensured satisfaction to Cisco’s client service level agreements. Notable achievements:►Delivered outstanding account performance, generating consistent increases in revenues, accelerating service, and adding value as a trusted partner and “Voice of the Customer” to Cisco’s Sales teams.►Repaired, rescued, and grew strained, at-risk relationships with major accounts, resolving longstanding friction through advocacy for the creation of new processes improving service delivery across the full value chain.►Appointed by executive leadership to participate in Cisco’s highly competitive Global Leader, Business Leader, and CA Leadership Development Programs.

Master Of Business Administration - Mba, Finance

Bachelor Of Science - Bs In Computer Applications And Information Systems