
John Tsaousis Email and Phone Number
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Metro Trains Melbourne
- Website:
- metrotrains.com.au
- Employees:
- 2719
John Tsaousis Work Experience Details
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Senior People Business PartnerMetro Trains Melbourne May 2022 - PresentMelbourne, Victoria, Australia
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Change ManagerQbe Insurance May 2021 - Oct 2021Melbourne, Victoria, AustraliaResponsible for managing business transition projects in Technology and IT. Key responsibilities for this role are balancing stakeholders, managing business changes, ensuring that new program benefits are obtained, monitoring Key Performance Indicators, and managing resources efficiently.
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Change Management AnalystLatitude Financial Services Feb 2020 - May 2021Melbourne, Victoria, AustraliaDevelop and contribute to change management plans around communications,training, implementation support and measurement. Conduct stakeholder analysis associated with the various changes across the portfolio. Lead in the implementation of various change and communication activities
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Senior Talent Acquisition SpecialistLatitude Financial Services Jan 2019 - Feb 2020Melbourne, AustraliaManage the entire recruiting cycle from sourcing, attracting, interviewing, hiring and onboarding across all departments of Latitude Financial
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National Operations ManagerCatalyst Education Pty Ltd Aug 2016 - Dec 2018Melbourne, AustraliaResponsible for operations functions for Catalyst Education a leading supplier of quality vocational education in Australia. Manage workplace and campus trainers in VIC, NSW and QLD. Administration team, facilities management functions, student support services, learning management systems support and short courses support and training services. Catalyst Educations have united three niche providers, Selmar Institute of Education, Royal College of Healthcare and Practical Outcomes with training provided in Victoria, New South Wales and Queensland. Specialising in the provision of Certificate, Diploma and Advanced Diploma training, both on-campus and in the workplace, Catalyst Education educates over 5,000 students annually
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Head Of Talent AcquisitionSalmat Apr 2016 - Aug 2016Melbourne, AustraliaResponsible for developing recruitment initiatives and strategies that support the continued growth of Salmat and achieve a positive market reaction to the Salmat employer brand across all sites and countries. Oversee Recruitment projects to provide best practice and customer focused recruitment services to Salmat and its clients for Australia, New Zealand and Philippines. Manage the Recruitment department to provide high quality recruitment services to Salmat to the expectations of divisional heads across all regions
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Recruitment ManagerSalmat Mar 2013 - Apr 2016Melbourne, AustraliaResponsible for leading a successful recruitment team in Australia, New Zealand and Philippines in providing recruitment services to our divisions across all geographies. Direct sourcing and screening of talent against both live and pipeline vacancies through various methods including social media, referrals, and the internal database. Report – candidate tracking, pipeline status, campaign statistics. Implement creative and practical recruitment solutions in a challenging and complex environment.
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Head Of Customer SupportAnz Sep 2011 - Feb 2013Melbourne, AustraliaHead of Enquiries Contact centre for Payments and Cash with over 80 FTE, 5 Team Leaders and 4 Coaches.Head of Middle Office Support teams, located in QLD, NSW, VIC, SA and WA with over 65 FTE.Maintain and improve call centre operations and manage teams that are responsible for account openings, closures and amendments for key clients. Support a broad range of operational activities and responsible as a key point of contact for major operational related issues
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Acting Head Of Customer SupportAnz Jun 2011 - Sep 2011Melbourne, AustraliaHead of Enquiries Contact centre for Payments and Cash with over 80 FTE, 5 Team Leaders and 4 Coaches.Head of Middle Office Support teams, located in QLD, NSW, VIC, SA and WA with over 65 FTE.Maintain and improve call centre operations and manage teams that are responsible for account openings, closures and amendments for key clients. Support a broad range of operational activities and responsible as a key point of contact for major operational related issues
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Customer Enablement ManagerAnz Mar 2010 - Jun 2011Melbourne, AustraliaMiddle Office Support team servicing key clients in Victoria. Leading team of 18 Service Consultants, 2 Service Coaches, and 2 Team leaders in the preparation and execution of customer documentation whilst adhering to Quality, SLA & Risk guidelines
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National Account ManagerWestaff Dec 2008 - Mar 2010Melbourne, AustraliaManagement and growth of key National clients in Aviation, Banking and Contact Centre industries.Develop and conduct account reviews to ensure KPI's of Service Level Agreement are being met and look for improvements.
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Branch ManagerWestaff Jun 2005 - Nov 2008Melbourne, AustraliaLead and manage a team of 7 corporate recruiters. Identify new target markets to ensure branch meets revenue and profits. Forecast and attain monthly sales budgets in line with Annual Sales Budgets
John Tsaousis Education Details
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Australian Institute Of BusinessMaster Of Business Administration (Mba)
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Start your free trialFrequently Asked Questions about John Tsaousis
What company does John Tsaousis work for?
John Tsaousis works for Metro Trains Melbourne
What is John Tsaousis's role in his/her workplace?
John Tsaousis's role in his/her workplace is Senior People Business Partner At Metro Trains Melbourne.
What is John Tsaousis's email address?
John Tsaousis's email address is jo****@****.com.au
What is John Tsaousis's direct phone number?
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What schools did John Tsaousis attend?
John Tsaousis attended Australian Institute Of Business .
What is John Tsaousis's role in his/her workplace?
John Tsaousis has skills like Recruitments, Operations Management, Contact Center Management, National Account Managers, Training Delivery, Recruiting, Call Centers, Account Management, Leadership, Team Management, Stakeholder Management, Sales, Talent Acquisition, Change Management, Management, Crm, Team Leadership, Performance Management, Process Improvement, Banking, and Training.
Who are John Tsaousis's colleagues?
John Tsaousis's colleagues are Chantelle Singleton Mfmh, Belinda Hurst, Shihab Sayeed, Jodie Smith, Asha Wickam, and Tishan Wijesundera. and Adam Deverell.
Who are the industry peers of John Tsaousis at other companies?
John Tsaousis's peers at other companies are Hannah Webb, Pragya Khanna, Kerry Goode, Halle Haldipur, Kylie Rutherfoord, and Caden Blumenthal. and Anya Mothersole (She/her). John Tsaousis's peers at other companies are Hannah Webb, Pragya Khanna, Kerry Goode, Halle Haldipur, Kylie Rutherfoord, and Caden Blumenthal. and Anya Mothersole (She/her).