* Administration support for vaccination pods in Nassau and Suffolk County. * Answered questions, directed foot traffic, checked in and checked out patients * Timely follow-up and reconciliation of accounts receivable for Commercial, Medicare and Medicaid * Successful navigation of insurance company’s websites * Productive collection calls to insurance companies for outstanding claims payments * Successfully appealed numerous claims * Timely follow up on accounts receivable * Created excel spreadsheet for service rates * Fully documented all findings * Created AR tracker reports in Excel Show less

* Licensed auto damage adjuster in New York. * Utilized CCC for estimating and looking up vehicle history * Conducted recorded interviews with policy holder, claimants, witnesses, attorneys, and insurance companies. * Investigated, determined and negotiated liability for auto accident claims.

* Supervised 6 employees in application development and testing. * Designed, tested, debugged, implemented and oversaw the IRS TeleFile-Interactive Voice Response (IVR) applications for the Internal Revenue Service. * Project Team leader for design and systems development. * Test plan creation and implementation

* Designed, coded, tested, and documented Interactive Voice Response (IVR) applications for the U.S. Government, Universities and Airlines. * Project leader - Responsible for developing procedures for all project phases. * Supervised testers and programmers to ensure successful system protocols. * Maintained personal contact with vendors in technical and financial areas. * Test plan creation and implementation

* Manage 10 employees. Responsible for sales, scheduling, staffing and training. * Handle/resolve customer service issues. Build new/existing client relationships. * Direct merchandise assortments by using my acquired retail/business acumen. * Oversee product deliveries and inventory control. Created loss prevention, security and safety procedures which help reduce shortage. * Accountable for departmental Profit and Loss results. * Involved in the set up of the first Field and Stream store on Long Island. Show less

* Home based travel agent specializing in sales and service of cruise vacations. * Within three months, became one of the top fifty agents out of seven hundred plus. * Consistent lead follow-up and utilized system tools to increase sales.

* Managed ten cruise consultants. * Hiring manager with interviewing and training responsibilities. Conducted performance reviews. * Responsible for meeting sales and Profit and Loss objectives. * Increased sales and implemented new sales/marketing techniques to increase departmental productivity. * Planned and booked corporate and international cruises & tours. Elite member of the “Top Producer” sales team and was a top 10% producer for 6 straight years. * Expert in Windows based client tracking system and Sales-force. Trained cruise consultants on use of Sales-force to improve their business transactions. * Provided financial information to the Marketing department to increase business. * My customer service mantra: Focus solely on my client’s needs. The goal is to find the perfect cruise package that is economical, timely and stress free. Show less

* Responsible for departmental marketing and sales calls. My productivity helped increase sales and escalated the region’s customer base to 3 million customers. * Computer system expertise, data entry, order processing and customer service.