Duties were the same as they were at Vitil as CAI had purchased the contract for Sarasota county.Remotely triaged and troubleshot workstation issues. AD management and addressed technology requests and issues for Sarasota county Employee.

Duties included general Help desk functions working both remotely and hands on to assist users onsite and remote.Utilized Office 365 Administration as well as Azure AD to manage user's accounts and make changes as needed.Worked with onsite users to break down work stations to work from home due to CORVID-19 conflicts

Handled what is known as Counter-Operations. Duties included management of front end with clients. Assessing products for repair and suggesting appropriate services. Ensuring products under any warranties or protection plans met appropriate guidelines for qualified repairs. Performing hardware and software installations when appropriate including graphics cards, power supplies, and RAM. Back end duties included management of client repair ques. Assigning work for appropriate Agents/Techs based on their skill sets. Provided updates on client’s current repair status. Monitored messages from service centers regarding client’s products and approvals for exchanges. Processed shipping and receiving of serviced products via in-house product management software. Managed most paperwork regarding warranty exchanges and proper filing of service orders either completed or currently open.

Provided sales expertise for a number of departments including Mobile and Cellular sales. Duties included direct customer service as well as running credit applications for cell phone services such as Verizon, Sprint, Cingular, and AT&T. Describing products and showing customers their uses and benefits. Duties also included organizing and managing of products in the department and assuring the area was up to 'Grand Opening' readiness.Provided assistance and services to retail customers purchasing PC equipment up to and including Laptops, Desktops, Net Books, and the various products involved with them. Duties included selling of installation services in-home/in-store and digital subscriptions including DSL/FioS from Verizon as well as Broadband cards from the major cellular providers.