Manager for about 20 Project Managers, delivered triple play (Broadband, VoIP & TV) to Landlords and Housing Associations across Sweden.

Apper create digital opportunities and long-term value for our customers business. Our vision is to be the obvious player in mission-critical IT in the Nordic region, where IBM is the largest and most strategically important partner. We offer services and solutions in the business areas: IBM i / IBM Power, Supply Chain Management / EDI and Digital Business Communication, Point of Sales Solutions & ERP Erp.

* Customer Service Manager for the large enterprises in Sweden with respect to telecommunication services (fixed voice incl. VoIP, mobile, broadband). * Responsible for different areas and workgroups (20 * 50 employees) within Customer Service during 2000 * 2008; * Customer Care * Sales Coordinators * Mobile Administration * Invoicing * Order Management

* Responsible for Customer Support & Service towards all customers of TCM * Tieto Client Manager * in Funds, Capital Markets. * People Manager for 19 employees (Business Analysts, Continuous Service Managers and Software Developers). * The work also included to build and expand operations in India during 2012 * 2013.

The role also includes Line Manager responsibility (+ 20 FTE) and Delivery Manager for the Service we are providing to SEB. Leading great team of experienced and driven Software Architects, Software Developers, Test engineers, Support Experts and Continuous Service Managers. The Sub Custody delivery is a full-stack delivery consisting of Application Services (Application maintenance & development) and IT Operations. The application is a business critical system providing sub custody functionality to SEB customers.My team is working together with SEB in several agile scrum teams and a huge part of my daily job is to develop and coach these employees as well as continuously improve the delivery.Responsible for my unit’s:- Employee satisfaction and development- Deliveries, including SLA fulfillment and customer satisfaction- Financial responsibility, focus on growth- Together with other parts of TietoEVRY transform the existing application/business portfolio into potential future platforms- Recruiting personnel (when needed - both internally and externally) Show less

* Acting Manager of Delivery for Medium & Small Enterprises, Funds/Capital Markets * Process responsibility: Tieto Delivery Processes & Governance * Scope: * Ensure the agreement fulfilment for portfolio of deliveries * Main contact point for customer on tactical level (delivery steering groups) * Coordinates involvement of the stakeholders and internal service providers * Ensure efficiency and continuous improvements with the customer and in Tieto * Ensures good working conditions and cooperation within the customer team * Make sure that Tieto’s delivery related processes are in place and are followed * Responsible for add-on sales to extend on-going deliveries, if delegated by Customer manager * Approves proposals and agreements on behalf of BL/BU to his/her DMA-limit, pre-approving the sales gate decision * Supports Project- and Continuous Service Managers to fulfil the agreement * Accountable for making an efficient and successful delivery satisfying the Customer expectations * Ensures that the Team deliverables contributes to benefit and competitiveness.

Customer Service representative for business customers within Telia MegaCom AB. During 1999 - 2000, I also worked as a Coach: responsible for the daily operations within the Banking- and Services Sector and the introduction of new employees (no personnel responsibility).

* Responsible to manage and develop 40 employees (SW/DB Developers, Tester and PM´s in Sweden) according to Tieto HR-model to maintain Tieto as a preferred employer. * Responsible for processes related to the roles of my employees, as well as * Goal setting * Development discussions * Salary revision and benefits * Competence development * Talent development * Performance development * Recruitment * Resource planning/Staffing * Global Delivery Model * Competence development * Ensure quality in our deliveries * Agile transformation