Reviewed daily high volume of global PayPal accounts, determining legitimacy of activity both financial as well as historical along with account holders identity (KYC and due diligence), identifying associated risks posed by fraud indicators making sure to keep up to date with workflow, policy and procedures. The review involved stolen financial claims, unauthorised access, account takeovers, restriction and limitations appeals, money laundering, stolen ID and high risk selling activity . Review of each case gave me the ability to analyze and summarize data in order to provide valuable feedback for processes, identifying fraud trends and providing insights into the customer experience for improvement, security and loss prevention.

Certified as Low-Effort Rep through the Effortless Experience Capabilities Builder as Customer Solutions Agent I was helping PayPal customers from 35 European countries with resolution of disputes and claims, limitations along with SSP, KYC and payment solutions. As a senior agent and expert I was point of contact for new Async channel and difficult escalations as well as supporting and training new hires from different countries. Received several Bravo cards for collaboration with different departments, rewards for achiving targets and became We Leave No Customer Behind Winner for August/September 2020.

Social media expert with expertise in creation and management of social media strategies and campaigns. Created a new image of the company from logo to web site. To this day social media manager. Hired and trained new staff. Negotiated and signed new contracts with customers and solved problems. Event organization and coordination.

Sales and service VIP & international customers. Production coordination with factories in Singapore, Bali, Australia and shipping. Implemented brand new systems in sales & marketing. Updated and managed company website & stores display. As Project Manager Assistant trained new staff members in exceptional customer service skills.

* Training new employees on company policies and procedures * Communicating with other supervisors to ensure that all tasks are completed in a timely manner * Supervise staff to meet department goals, objectives and budgets. * Participate in associate evaluation, disciplinary and coaching processes. * Monitor the Front End for associate performance, needs and customer service. * Provide clearance for any transactions that require approval including claims and refunds. * Perform administrative duties, schedule and administer breaks. * Monitor and maintain all logs for inventory control, ordering of supplies and/or merchandise, charts, schedules. * Follow all department inventory control procedures and maintain control of products and supplies. * Always maintain an organized and clean work area. * Overseeing the work of other supervisors to ensure that all tasks are completed in a timely manner * Ensuring that customers are satisfied with their shopping experience

* Managed & developed working relationships will all internal studio teams, including creative photography, retouching, promoting, production and the client. * Leaded image/photography projects driving the service forward and ensuring the project is * delivered on time, to budget & target. * Supported all projects and team administration, financial reporting, rosters, expenses, * budget and targets. * Managed social media pages, studio photography and image. * Compay liquidated.