Team Management, administrating time-tables, partner analysis and costumer care.

Project managing the launch of the Humac app, from development to launch in co-operation with the management and 3rd party parters. Responsible for a new partnership for CX analysis to create a new internal culture and value prop for the company. The app was launched succesfully in March 2021.

Responsible for customer relations to new and existing customers. Internal contact and coordination with sales and marketing departments in projects and campaigns. Single point of contact for Energy Partners.

Administration of new and existing customers including handling of contracts, invoicing, subscription relations and general customer references. Single point of contact for Energy Partners.

Customer Care, invoicing and controlling (when studying)

Responsible for BtB-customers with administrative correspondence and corporation with departments for complaints.

* Sales support for sales devisions within the countries (DK, Norway, Sweden, Finland and Austria) with direct reference to VP for Nordic and central European Organization * Forecast and pipeline management * Development of tool for pipeline management * Project management, development plans, account and coverage plans. * Organizational management * Strategy management with focus on innovation and new thinking. * Process analysis and optimization

* P.A. to Sales Director for Telia Shops. * Part of Nordic Concept Group * Responsibility: * Developing Telia Shop Portfolio with 3 new shops. * Closing 10 Existing shops, to reduce cost. * Danish representative in Nordic Shop Concept Group. * Event coordinator. * Transverse retail projects in corporation with marketing. * Development of Telia Bags. * Implementing SAP system in Telia Shops. * Results: * Opening 3 shops in existing Retail Concept. * Closing 10 shops with negative revenue or inappropriate location. * Development of Nordic Shop Concept * IPhone-event for exclusive DK iPhone launch with open-by-night event in 2 leading shops. * Implementation of new Telia Brand bags in Telia Shops * Process definition of SAP and educating HQ staff in SAP system.

* Team leader for 8 coordinators in 2 departments: * ”Administrative Customer Care” and ”Process”. Part of management team (M2) across entire company. * Responsibilities: * Single point of contact to collaborators regarding customer care and processes for implementation. * Anchor for coordination of projects and processes across all departments. * Creating team for defining and handling processes for creating customers in base-system and internal workflow. * Results: * Definition of the customer journey through the company to become a customer. * Conclusion of processes to optimize in both creation and handling fazes. * Creating team Process-team and optimizing processes * CLC-analysis and final report

* Part of management team, Nordic Retail Concept and Design and Brand Champion. Facilities Manager in direct reference.RESPONSIBILITIES- Brand ambassador and part of nordic branding team- Retail strategy and operational management of stores, leading creative design, business plans, location strategy and consumer behavior analysis.- Project management across LOB and RTM securing communication and reports on management level. Managing direct partner contacts.- Process optimization, cost focus and new strategies to develop business. Analysis and interpretation of market trends.- Executive level stakeholder management in cross-functional projects.ACHIEVEMENTS- Designing and implementing new store concept in +50 POS and improving retail strategy for Telia stores significantly through new openings, re-locations and closings. - Driving re-branding program and leading new communication initiative in stores with positive ROI according to business case.- Introducing new strategy for customer experience- Remarkably successful product introductions with highest ever attention rate Show less

* Key Responsibilities: * Activity planning coordination between Telecoms Sales Teams in the local market within the budget limitations, including promotional support, overlay plans, NPD activity based on new product release models, brochure/ flyer opportunities, POS presence and any consumer / staff facing activity. * Responsible for channel execution for iPhone or iPad in-store programs across retail/carrier/iPhone and iPad authorised reseller stores, ensuring it meets Apple’s brand and channel marcom standards. * Using the latest research results to propose new initiatives and communication material. * Planning, communicating and reviewing program activity. * Driving programs within allocated SAMI and MDF budgets. * Executing a total training and in-store merchandising structure (B2B and Consumer). * Managing and working with 3rd party partners to guarantee high quality execution. * Organising store visits and site surveys required for outstanding execution of in-store programs.