* Level 3 Technical Support - Provide support and receive escalations, Working with customers and vendors to resolve complex technical issues. * Application, Database, and OS reporting and monitoring, Quarterly performance reporting and application of SAP updates. * Created comprehensive training and support documentation. * Implement monitoring checks for agent based Zenoss and Nagios. * Preparing and presenting training documentation, for newly supported products.

* Level 2 Technical Support - Provide support for all customers and employees. * Support included – General end user support for OS, Phones, Printers, and end user systems and applications. * Primary help desk for customers in fields including Government, Medical, Law enforcement, Automotive, Retail, Manufacturing, Financial. * Event log data harvesting, advanced command line procedures, MMC services console management, Address workstation, network, and server issues. * Focused on Incident, Monitoring alerts, Problem Resolution, and providing concise written records of issues, their cause, and how they were resolved.

* Installed and configured OS and software, using Altiris and PXE. * Performed automated and manual system back-ups, and system restorations. * Experience troubleshooting network connectivity issues, printer issues, software compatibility issues, hardware issues.

* Level 1 Technical Support - Provide support for Customer sales and inventory applications. Support for client and server hardware, application and inventory software, printers, network and legacy systems. * Products Included WYSE Terminals, Dot Matrix Printers, DOS, HYMS, Hollander * Interchange, Powerlink inventory and sales management system. (SQL server)

* Plan, organize and execute software implementations, and updates/upgrades for customer SAP ERP environments. * Troubleshoot and document issues and solutions for knowledge base and training. * Administration, and support for Linux and windows using Vmware/Vsphere. * Database Administration (SQL, Oracle, MaxDB, SAP Hana) * Provide recommendations for performance and functionality improvement. * Implement/create monitoring checks for agent based Zenoss and Nagios. * C_HANATEC_12 * SAP Certified Technology Associate * SAP HANA (Edition 2016) * C_HANATEC_15 * SAP Certified Technology Associate * SAP HANA 2.0 (SPS03)