Jeremy Lang

Jeremy Lang Email and Phone Number

Product Line Manager At Nisc @ NISC
lake saint louis, missouri, united states

Jeremy Lang's Contact Details

Jeremy Lang work email

Jeremy Lang personal email

n/a

Jeremy Lang's Current Company Details

nisc.coop

Nisc

Product Line Manager At Nisc
lake saint louis, missouri, united states
Website:
nisc.coop
Employees:
927

Jeremy Lang Work Experience Details

  • nisc.coop
    Product Line Manager
    Nisc Jul 2018 - Present
  • nisc.coop
    Product Manager (Promotion)
    Nisc Oct 2010 - Jul 2018
    Lake Saint Louis, Mo
    • Modified existing software to correct errors, upgrade interfaces and improve performance.• Interfaced with business analysts, developers and technical support to determine the best requirement specifications.• Responded to all customer inquiries thoroughly and professionally.• Referred unresolved customer grievances to designated departments for further investigation.• Greeted customers in a timely fashion, while quickly determining their needs.• Built relationships with customers and the community to establish long-term business growth.• Attended trade shows each year to preserve company relations with third party vendors and customers.• Drafted and edited content for organizational publications, including employee and member newsletters.• Represented the organization to customers, the public and other external sources.• Collaborated with internal sales and marketing managers, to determine branding, product positioning and media messages.• Planned and organized seminars, meetings and training sessions for membership.• Served as communication liaison between development team and support teams to ensure product understanding.• Traveled to prospective sites for sales demonstrations of entire suite of engineering applications.• Worked with sales team to answer all questions posed by a prospective member to position NISC ahead of other competitors.• Raised brand awareness through consistent marketing efforts and product campaign launches.
  • nisc.coop
    Requirements/Analyst Designer (Promotion)
    Nisc Feb 2007 - Nov 2010
    Lake Saint Louis, Mo
    • Collaborated successfully with cross-functional development teams to design and manufacture new products.• Applied principles of electrical theory to advance and improve product development and efficiency.• Played key role in designing MapWise, a GIS and utility staking solution, that resulted in a next generation engineering solution which put NISC ahead of other GIS competitors.• Initiated contact with vendors and built solid working relationships with them.• Implemented designs, including experimentation and multiple iterations.• Modified existing software to correct errors, upgrade interfaces and improve performance.• Consulted regularly with customers on project status, proposals and technical issues.• Rapidly prototyped new capabilities to confirm feasibility.• Directed software design and development while remaining focused on client needs.• Worked effectively with design teams to ensure software solutions elevated client side experience.• Worked closely with other team members to plan, design and develop robust solutions in a timely manner.
  • nisc.coop
    Support Consultant (Promotion)
    Nisc Feb 2004 - 2007
    Lake Saint Louis, Mo
    • Consulted regularly with customers on project status and technical issues.• Consulted with engineering staff to evaluate interface between hardware and software.• Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.• Politely assisted customers in person and via telephone.• Provided an elevated customer experience to generate a loyal clientèle.• Answered product questions with up-to-date knowledge of software.• Developed reputation as an efficient service provider with high levels of accuracy.• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.• Learned, referenced and applied product knowledge information.
  • nisc.coop
    Support Specialist
    Nisc Feb 2003 - Feb 2004
    St. Peters, Mo
    • Provided base level IT support to non-technical personnel within the business.• Managed call flow and responded to technical support needs of customers.• Resolved customer issues in a clear, courteous and straightforward manner.• Demonstrated professionalism and courtesy with customers at all times.• Followed up with clients to ensure optimal customer satisfaction.• Conducted research to address customer concerns.

Jeremy Lang Education Details

  • nisc.coop
    Tulane University
    Electrical Engineering

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Frequently Asked Questions about Jeremy Lang

What company does Jeremy Lang work for?

Jeremy Lang works for Nisc

What is Jeremy Lang's role in his/her workplace?

Jeremy Lang's role in his/her workplace is Product Line Manager At Nisc.

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What schools did Jeremy Lang attend?

Jeremy Lang attended Tulane University .

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Jeremy Lang has interest in Children, Environment, Education, Science And Technology, Human Rights, and Health.

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Jeremy Lang has skills like Databases, Access, Training, Software Documentation, Windows, Smart Grid, Troubleshooting, Testing, Esri, Microsoft Office, Microsoft Excel, Software Engineering, Gis, Arcgis, Market Research, Teamwork, Microsoft Sql Server, Architectures, Data Analysis, Problem Solving, Customer Service, Microsoft Word, Microsoft Access, Sql Server, Customer Relations, Architecture, Research, Excel, and Word.

Who are Jeremy Lang's colleagues?

Jeremy Lang's colleagues are Ken Jones, Nutalakanti Vidyasagar, Sarah Rhodes, Karen Hortness, Sandy Smith, and Laura Steffan. and Bob Heinzen.

Who are the industry peers of Jeremy Lang at other companies?

Jeremy Lang's peers at other companies are Bindya Shivaram, William Callaway, Nathan Nannenga, Jessica Boquist, Mba, Amy H., and Keshav Vasudevan. and Kenny Johnson. Jeremy Lang's peers at other companies are Bindya Shivaram, William Callaway, Nathan Nannenga, Jessica Boquist, Mba, Amy H., and Keshav Vasudevan. and Kenny Johnson.