* Interact closely with CEO, Marketing Director and other third-party contractors * Manage office, day to day activities, events, travel, event production * Facilitate media, training, speaking, conference exposure and product development * Increased event attendance by 30% and social media engagement by 20% by creating graphics, editorial content for marketing collateral, public relations, social media platforms and effective use of CRM systems * Recovered $90,000+ lost revenue from missed/past due billing of clients and vendors * Developed new business opportunities by acquiring partners, sponsors and affiliates * Increased sales by developing new products and services Show less

* Coordinator: Presentation Center at Dresdner Kleinwort (05/01 - 01/07) * Supervisor: Presentation Center at Lazard (10/93 - 0/501) * Management and coordination of workflow and staff * Multi-task management, departmental liaison * Hands on graphic design and production of presentations from inception to completion (including printing and binding) * Editing and enhancement of scanned and downloaded images * Training of company and temporary employees * Help desk and troubleshooting * Implementation of new software and development of department procedure * Contractor: Custom Staffing, Network Temps, TempConnection, Tiger Information Systems (09/90 - 10/93) Show less

* Facilitate all incoming calls to LBRE (Land, Buildings and Real Estate) operations center * Liaise with in-house shops (operations, maintenance, landscaping and janitorial) to deliver best-in-class full facilities building management and maintenance services * Create and maintain accurate logs for statistical reporting * Follow-up and management of issues to completion

Manage all aspects of on-board entertainment (i.e., lights, sound, sets and talent), liaise with guest entertainers to provide every need for their main stage shows, featured performer in Cruise Staff variety shows, host on-board guest events and off-board guest events at destination locations.

* Manage various aspects of business, including membership relations, accounting, banking, inventory control and special events.

* Manage Presentation and Graphic Design Services operations * Full spectrum of employee management, development and training, including vetting and onboarding of new hires * Ensure the team provides outstanding customer service to exceed expectations of on-site and global-site Clients * Build strong customer relationships across various levels of the Client organization * Maximize profitability through the effective utilization of assets and site resources, and by identifying additional revenue opportunities * Ensure timely and effective production of required Client and Williams Lea reports * Act as a subject matter expert to both the Client and the Presentation and Graphics Design teams * Hands on graphic design and document production of Client presentations from inception to completion * Help desk, troubleshooting, implementation of new software, development and implementation of departmental procedure * Identify potential future leaders from the team, with a focus on succession planning * Planning and implementation of company events for local and regional employees

* Provide Excellent Customer Care * Provide specific information regarding the services, products or materials offered by a company * Provide troubleshooting information * Report and analyze customers' information and needs * Issue billing details and open and close customer accounts * Review Customer Complaints and Take Appropriate Action * Serve as Liaison Between Management and Customer Support Team * Document all Customer Interactions * Create and Present Weekly Reports to Management * Train New Call Center Employees

* Travel to event location, liaise with leaders sponsoring event, create customized event * Set up temporary front office, hire and train temporary staff * Secure venue, promote and sell tickets for event * Manage accounting to ensure maximum income after expenses * Achieved a 65% profit margin

* YMCA Youth and Government Events at Camp Roberts, CA * Prepare and cook large volume meals for over 3000 participants * Lead and work with team to manage on-time delivery * Manage inventory and communication between kitchen and service line * Safe food handling certified

* Prepare and manage in person and online programs – short form (3 hours) / long form (3 days) * Partner with course leaders to provide an extraordinary customer experience * Subject matter expert and coach for participants to ensure their successful outcomes * Consistently meet or exceed minimum acceptable business results (KPIs) * Recruit, train and develop production teams to facilitate courses * Online courses: manage attendance, waiting room, break out rooms, shared presentations, technical support * In person courses: liaise with hotel facility and conference center staffs to produce seamless events Show less

* Daily operations: banking, accounts receivable, accounts payable, audit, profit/loss reporting, forecasting, inventory * Maintain budget and expenses at break-even or cost saving levels * Increased profit margin year-over-year by 3% * Negotiated external event booking contracts at lower than budget expectations * Management and integrity of main facility as well as satellites spaces through strategic partnering with building managements creating timely maintenance and repair