Jeffrey Gilroy

Jeffrey Gilroy Email and Phone Number

Supervisor At C3I Solutions

Jeffrey Gilroy's Contact Details

Jeffrey Gilroy work email

Jeffrey Gilroy personal email

n/a

Jeffrey Gilroy's Current Company Details

Supervisor At C3I Solutions

Jeffrey Gilroy Work Experience Details

  • Supervisor
    C3I Solutions ['Oct 2021', 'Nov 2023']
    Pittston, Pennsylvania, United States
    • Assists Technicians in providing excellent customer service to clients• Works with Account Manager and Subject Matter Experts to meet SLA’s• Builds and reports on progress to client• Ensures all process are complete and exceeds client’s expectations
  • Chatbot Technical Specialist
    C3I Solutions ['Mar 2020', 'Oct 2021']
    Pittston, Pennsylvania, United States
    • Implemented a year-long project to build a Conversational Dialogue Chatbot that services Merck Representatives• Strengthened Project Management Skills by utilizing Inter-departmental Communications and planning multiple phases of construction.• Exceeded Expected Deliverables• Expected to decrease Call Volume by 30%• Provided Excellent Feedback and Creative Solutions• Adhered to Tight Deadlines and Timelines
  • Customer Service Technician Support
    C3I Solutions ['Mar 2019', 'Mar 2020']
    Pittston, Pennsylvania, United States
    Assisted customers with their technical needs, developed technical knowledge and skills while providing excellent customer service.
  • Marketing Manager
    Bath Fitter ['Oct 2017', 'Jan 2018']
    Allentown, Pennsylvania Area
    • Managed and lead a team of representatives that generated .2 leads/hr• Recruit, staff, train, coached, and scheduled reps. for events• Developed campaigns to acquire new territory to increase company's market exposure at malls, events, and Lowes• Utilized social media platforms to gain new business contracts and research trends• Presented and sold company products and services to current and potential clients
  • Sales Representative
    Kitchen Saver, Inc ['Jul 2017', 'Oct 2017']
  • Bartender
    Canteen 900 ['Feb 2017', 'Jul 2017']
    • Responsible for managing daily operations of the restaurant• Motivates employees to work as a team• Possesses a friendly, relaxing demeanor, with excellent customer service skills
  • Brand Representative
    Bath Fitter ['Aug 2016', 'Jul 2017']
  • Brand Representative
    National Refacing Systems, Llc ['Aug 2016', 'Jul 2017']
  • Front Of House
    Ollies Restaurant ['Aug 2013', 'Jan 2017']
  • Student Aid
    King'S College ['Aug 2004', 'May 2007']
  • Intern
    The Syndicate ['Jan 2007', 'Apr 2007']
  • Front Of House
    Katana Restaurant ['Feb 2004', 'Jul 2004']
  • Sales Representative
    Gap ['Aug 2003', 'Jul 2004']
  • Sales Representative
    Pacific Sunwear ['Aug 2002', 'Sep 2003']
  • Data Entry Clerk
    Diversified Technology Systems Inc. ['Jul 2001', 'Dec 2001']

Jeffrey Gilroy Education Details

  • King'S College
    Mass Communication/Media Studies And Philosophy
  • Wyoming Area High School
  • King'S College
    Mass Communication/Media Studies

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