* Consultant dedicated to providing high quality deliverables, meeting the needs of corporate, nonprofit, and government agencies. Oversees all aspects of day-to-day operations for the company, including: client solicitation and cultivation * marketing and sales * staff recruitment, training, development, and management * budget and cost management * contract negotiations * and infrastructure development. Serves as role model and mentor to teams and staff members to achieve continuous process improvement, promote excellence in deliverables and outcomes, and balance cultural norms to influence stakeholders. Collaborative partner with clients in government agencies, construction, consulting, financial services, law, property acquisition and management, public and non-profit sectors.

Responsible for facilitating customer experience excellence throughout our organization. Our vision for customer experience excellence is alignment to strategic customer segments’ expectations and goals, for seamless, customer-focused relationships that build and sustain mutual growth. As a member of the senior management team, influences org-wide priorities and serves as business unit champion to providing seamless interactions and mutual value to customers to ensure maximum lifetime customer value and growth. Responsible for end-to-end playbook for Professional Services to include pricing, process and tool optimization, budget, payment processing, revenue recognition tracking tools, and closeout processes to ensure protection and archival of customer deliverables. Designs customer experience strategy and customer journey for utilization throughout all client implementation projects.

Project manager focused on delivering multiple concurrent large-scale global enterprise projects on a social-collaborative learning platform, leading projects for Fortune 500 clients including those in pharmaceutical, financial, consumer product, and technology sectors. Plans, executes, and manages programs that promote and facilitate the professional development and continuous learning of the organization from sales through project closeout in a professional services environment for $4M client portfolio, with lens on continuous process improvement in start-up environment. Liaise internal and external client teams, stakeholders, subject matter experts, academic faculty, and the CorpU creative team to design and develop transparent Virtual Learning Community (delivery mechanism) for customer change efforts.