*  Drive cross-functional communication between sales, Production Manager, CEO, and customers to ensure quality *  Assisted the Production Manger wither oversight of daily screen production *  Managed quality of daily screen production including supervising 25 employees *  Project manager for all special, custom orders including managing the project entirely from high level management to daily details to ensure deadline is met *  Create SCAR reports based on analysis of product errors and then resolve problems identified in report *  Partnered with engineering department to identify areas of improvement, and implement changes *  Assisted sales with resolving customer questions and complaints regarding technical aspects of the products to dealers and customers globally *  Displayed proficiency in common business applications related to process chain improvement

Independently run service calls to evaluate and resolve customer needs in Brenham and College Station Manage customer service including pricing and collection of funds at time of service Established trust within the organization to expand client base and operations from Brenham to College Station leading to a sustained clientele resulting in a permanent technician in the College Station market Maintain inventory of company vehicle and shop required for customer service Received excellent ratings from customer surveys to drive new referral business Show less

*  Provide around the clock EMT services and fire support to remote oilfield locations *  Facilitate safety orientations to all new contractors and conduct daily safety meetings *  Inspect location for any potential safety hazards and then report to the appropriate authority *  Maintain all fire apparatus and EMT supplies for immediate responses *  Improve customer relations through interactions with all levels of management and staff

Define client business and system requirements to drive large scale tolling implementation projects. Provide business analytics with a commitment to process optimization.