Act as Transformation Office and being responsible to govern and drive the successful implementation of critical programs or projects at the Group level that enable the organisation to be transformed and improve performance. Drive alignment and ensure that the objectives of transformation are met, rather than being distracted by the objectives of specific programs of work. Motivate, encourage and inspire the development of a strong, efficient and effective professional team operating ethically and with a clear focus on delivering outcomes

Strategize, design, drive and facilitate the direct and indirect Go-to-Market strategy, solution development, program management and Contact Center Operations for TMONE Business Process Outsourcing services by bringing together People, Process and Technology for short term, intermediate, long term or strategic opportunities. Provide corporate innovation and growth leadership through strong innovation management in alignment with overall business front end strategies.

Lead, strategize, control and manage for successful implementation of end-to-end provisioning of Data Services (IPVPN, Frame Relay, ATM, Metro Ethernet, Global VPN, xDSL, ISDN, IPValue, IPLite), leased circuits, telephony and VSAT. Developed and maintained solid business relationships with customers to gain incremental business. Established strategic alliance with other divisions/subsidiaries of TM and TM partners, which is essential for successful network commissioning and installation within the customer's project timeline. Recommend solutions to customer complaints associated with project implementation and provide updates on findings to all relevant units. Selected accomplishments: Appointed as Project Manager for Maybank New Off ATM IPVPN Project (800 sites) and successfully completed the project significantly generating revenue of RM8 million. Well versed with end to end IPVPN and other data services process including provisioning systems involved from PreSales to Post Sales. Assigned as data controller for performance analysis.

Strategize, design, drive and facilitate the direct and indirect Go-to-Market strategy, solution development and program management for TMONE Business Process Outsourcing services by bringing together People, Process and Technology for short term, intermediate, long term or strategic opportunities. Provide corporate innovation and growth leadership through strong innovation management in alignment with overall business front end strategies.

Manage and execute Lean IT transformation project using lean methodology through diagnostic & planning, solution design, development of tactical implementation plan, pilot implementation and nationwide rollout to ensure successful transformation and implementation of strategic programs in realizing TM’s vision to sustain competitive edge, create organizational wealth, deliver exceptional customer experience and maximize stakeholder values. Selected accomplishments: Rollout of ITSM system Implementation and enforcement of Incident Management, Problem Management, Change Management, Request Management. Successfully reduced ageing IT complaints by 85% and improved SLA performance by more than 20% Process Lead for TM Presales migration to Salesforce Sales Cloud and successful roll out within only 2 months.

Design, drive and facilitate the Customer Experience transformation for Managed Account business (B2B) of Telekom Malaysia focusing in supporting TM in the journey from just Connectivity service provide to become Integrated ICT player. Understand and respond to the diversified business and customer requirements without compromising operational integrity. Assure timely implementation of solution, quality of solution delivery, completeness and consistency of the deployment from pilot to nationwide rollout.