* Installation of application software at client site. * Database installation and configuration * Debugging and troubleshooting software problems * Designing MIS reports in Foxpro database

* Responsible for the implementation support for clients * Business Requirement Gathering *  System Analysis and Design *  System configuration *  ERP system installation and configuration * Oracle Database configuration and fine tuning

Responsibility: Conduct the training classes for diploma in computer application and programming.

Prepared Project documents Plan, scope, schedules, and cost for project related to Network & communication infrastructure projects. Arranged RFP, negotiated commercials with vendors and finalized contracts. Performed risk management to minimize project risks . Performed project execution with full responsibilities of project planning, WBS resource scheduling, cost allocation, purchasing, installation, SIT and UAT and sign off . Acheivements Contributed extensively in the design of Data Centre, Network backbone and communication infrastructure for Head office and vessels. Held the credentials for implementation of the (VSAT) communication infrastructure Managed Implementation of ERP system (Microsoft AX 2012), Lead the ERP selection, by arranging selection, demonstration, POC, contract negotiation, Project Scoping , Project planning.

* Manage financial aspects of the IT Division, including purchasing, budgeting, and budget review * Manage IT staff, including hiring, training, evaluation, guidance, discipline and discharge * Develop the IT staff to meet the changing needs of users; new projects and technologies * Manage development plans, projects, policies and procedures * Lead IT related projects, in the capacity of IT Project Manager * Evaluation, Selection and Purchase of Software and/or Hardware * Ensure that corporate IT investments, plans, procedures and programs are met on time and within scope * Provide expertise and support during systems upgrades, installations, conversions and file maintenance * Oversee systems development and enhancement and the integration of new modules with existing systems * Manage servers, security solutions, network hardware and equipment * Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements

* Manage budgeting and purchasing of IT assets involving Hardware , software and Networks * Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities * Conduct feasibility studies for various upgrade projects, improvements, and other conversions * Define hardware and software standards in conjunction with owners and stakeholders * Prepare RFPs, proposals, contracts, scope of work reports * Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services * Practice IT asset management, including maintenance of component inventory and related documentation

* Review and approve project scope including project plans/roadmaps formulation, milestones definition, required resources identification, budget calculation, quality standards establishment, etc * Review the IT PMO dashboard developed and provide directions accordingly * Ensure proper communication between business and IT as needed to facilitate and monitor progress of IT projects * Manage the IT PMO dashboard and communicate it with the relevant business and IT stakeholders * Ensure proper documentation along the project to enhance knowledge sharing and management * Resolve escalated risks and issues impacting different projects * Supervise IT project teams and provide guidance as needed * Regularly enhance the IT PMO processes through workflow automation

* Accountable for Day to Day support for Enterprise Systems and Infrastructure. * Ensure best practices are followed for IT Support process under ITIL framework * Ensure Systems availability through continuous monitoring of critical business systems * Coordinate internal resources and third parties/vendors for the flawless execution of projects * Plan and deploy projects for enhancements and improvement under agreed budget and timeline * Identify gaps where IT solution do not meet the business expectation and recommend actions to * close the gaps. * Identify major SOP violations and organize training for business users in respective module * Manage big escalations involving L2 and L3 level support from multiple support team * Achievements: * Established a solid helpdesk support structure to deliver highest quality of IT support services * Achieved consistently 95 % SLA compliance for the Services and support * Recommended many upgrades and enhancements and achieved stabilization of all critical systems