Team CoordinatorMaintain portfolio of 200 Team Leaders and Walkers for the 2019 AIDS Walk Los Angeles campaign. Assist participants in setting and meeting fundraising goals, prioritize and manage participant objectives. Increase participation, engagement, and revenue for 2019 campaign. Represent APLA Health and AIDS Walk program meetings and outreach events. Successfully coordinate Team and Walker needs at AIDS Walk. Effective Liaison and Day-of-event logistics via telephone, written, and in-person correspondence. Inform, educate, and update AWLA participants on APLA Health opportunities, statistics, and the organization’s overall place and progress in the AIDS epidemic. Organize and track outreach metrics such as Team and Walker registration status, fundraising, event attendance, team size, etc. Participate in volunteer opportunities with Teams and Walkers. Platforms: Database - DonorPerfect; Fundraising - Rallybound, Raisin Show less

MARCH 2015-PRESENT BED BATH AND BEYOND PASADENA, CAFront End Lead / Customer ServiceEffectively monitor and handle multi-tender customer transactions with JDA Retail Software. Direct and Coordinate front-end to maintain proper levels of staff to customer service ratio. Responsible for authorizing manager transactions and turning keys when necessary. Efficiently overseeing returns, price adjustments, registry look-up and proper troubleshooting for solutions. Heavy face-to-face and phone Customer Service responding to billing questions, store material, customer concerns etc. Maintain applicable paperwork and records for traceability. Proposing and implementing new efficient process improvements. Establish and sustain professional and friendly relationship with consumers and sister-stores. Uphold a safe and friendly work environment for both consumers and co-workers. Provide outstanding and exceptional customer service. Shipping outgoing damages to vendor Show less