Analyze and improve organizational processes and work to improve quality, productivity and efficiency. Provide leadership and guidance to Team Managers and Supervisors. Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values. Establishes and maintains credible, professional relationships with clients, internal business lines, and external vendors.

Provide leadership and guidance to direct reports to ensure consistent administration of account policies and standards: define and implement actions needed to meet performance. Accountable for the performance and results of actions within own discipline or function. Bridge actions from Agents to Supervisor to Team Leaders. Actions are influenced by 4 Disciplines of execution (4DX) and COPC Standards. Work with clients to ensure directions and actions are in-line with client needs.

End to end owner of site’s Hardware metrics. Responsible of analysis and action plan, implementation of improvement plans as needed. Provide guidance to Technical Supervisors to ensure consistent administration and compliance of the accounts processes. Work with clients to ensure directions and actions are in-line with client needs.

Monitors and manages staffing schedules, utilizing forecast and other information that optimizes the fit between employee and call center resource requirements. Coordinate with Scheduler, operations and other stake holders to ensure client needs are met.

Front line support that provides technical assistance and customer service related to HP Printers for MAC and WIN users. Process sales related to Printer, Printer accessories and warranty.

Supports and ensures successful completion of analytical, building, testing and deployment of actions or process as best suited for the business or the client. Consistent communication with all stakeholders on key insights and findings to ensure quality of businessConstantly on the lookout to improve monitoring, discover issues and deliver better value to the clients

Who am I?-A Digital Marketing Specialist of N.Rich collaborating and helping businesses grow their pipeline through unique marketing technology.-With expertise on ABM Advertising tool and B2B MarketingHow?By providing the first SaaS advertising platform which enables companies to identify their top priority accounts, serve personalized ads and content to them, listen to thousands of 1st party intent signals weekly, and deliver real-time actionable intent data and high-intent leads to sales.That's why we are the leading performance-oriented ABM advertising platform according to G2 reviews, currently used by 50+ clients across the globe including Fortune 500 companies like GE, Autodesk, Verizon and Randstad. Show less