* Managed a team of 9 staff members * Conduct touchpoint meetings with clients * Evaluate client concerns/directives and coordinate techniques to ensure effective issue resolution * Collaborated with various internal departments stakeholders, Directors and Operations Managers to ensure the successful completion of all projects by the declared due date * Create and revise Standards of Operation and reference tools for various processes to strengthening team members' abilities through regular updates, structured training and continued education

* Managed and maintained daily communication with up to 120 assigned field staff * On-boarded newly hired field staff * Spearheaded the relationship between remote field staff and other internal departments * Optimized field staffs’ productivity and compliance, administered appropriate/required disciplinary action and addressed all field staff concerns * Assisted with special projects on an as needed basis

* Managed and arranged daily assignments for a team of 13 or more internal staff members and 50 or more remote field staff members * Managed and analyzed the execution of medical record collection for various Risk Adjustment, HEDIS and RADV projects from implementation to completion * Forecasted, tracked, and monitored project advancement using dashboards and other internal reports * Evaluated staff members goals and objectives and conducted monthly, mid-year and year-end performance reviews; managed the teams yearly HIPAA, FWA and Security compliance trainings * Conducted audits to monitor work for quality and accuracy