Project Manager (Led client implementation of staffing software):- Managed multiple software implementations from initiation to completion, ensuring adherence to timelines and budgets.- Participated in the sales cycle to gather requirements, develop delivery approaches, and create proposals/SOWs.- Worked with client project managers to resolve potential issues affecting scope and timelines.- Ensured clients leveraged best practices to optimize system usage.- Executed communication plans to keep stakeholders informed about project progress.- Acted as a liaison between Professional Services, sales teams, and development teams.- Tailored implementation plans to meet customer-specific requirements, enhancing satisfaction.- Identified opportunities to introduce additional service offerings.- Collected and organized customer feedback to drive product improvements.- Transitioned clients from Professional Services to Product Support, ensuring a seamless handover.- Presented change orders for tasks outside the initial SOW, ensuring transparency.- Assisted in data migration processes, ensuring accurate information transfer.- Trained and guided clients on system usage specific to their workflows.Product Owner and Scrum Master Responsibilities (Led software development product):- Managed the entire product lifecycle from concept to launch, defining requirements, prioritizing features, and managing timelines.- Authored customer release notes for product upgrades.- Provided guidance on Agile and Scrum practices.- Facilitated Scrum events, including Sprint Planning, Daily Stand-ups, Sprint Review, and Retrospective.- Collaborated with cross-functional teams to align the product roadmap with goals.- Communicated technical concepts to non-technical stakeholders to gain alignment.- Created, organized, and groomed the backlog.- Identified and removed impediments hindering the team's progress.- Managed relationships with external vendors.

Project Manager Responsibilities (Oversaw the development and delivery of various software projects) : - Demonstrated exceptional time management skills by efficiently managing a portfolio of up to five projects from project initiation to long term maintenance- Collaborated closely with customers to define user stories, set acceptance criteria, and establish testing requirements to align projects with customer needs- Shielded the team from external disruptions and interference- Formulated and executed comprehensive test plans and test cases, encompassing both ad hoc and end-to-end testing, to ensure the quality and reliability of project deliverablesUtilized Adobe XD to design mockups and prototypes for project visualization and validation- Streamlined workflows and communication processes by leveraging Jira's capabilities to optimize task tracking, issue resolution, and overall project delivery

- Provided primary resident care and assistance with daily living activities such asbathing, changing, and feeding.- Assisted Nurses with paperwork, answering phones andanswering patient call lights as needed.- Restocked supplies and filed paperwork- Sanitize/Prepare patient rooms and work areas- Assisted with safe patient transport- Adhered to industry best practices, safety protocols and company policies.- Maintained compliance with HIPAA protocols to safeguard patient privacy.

Sales Associate: - Assisted customers in selecting furniture pieces based on their preferences and needs.- Processed transactions, including cash, credit card, and financing payments- Handled incoming inquiries via phone, email, or in-person regarding product availability, pricing, delivery, and returns- Resolved customer complaints and issues in a timely and satisfactory manner- Coordinated with delivery teams to schedule furniture deliveries and installations- Provided personalized design consultations to customers to help them select furniture pieces that fit their style and space- Managed inventory levels by conducting regular stock counts and reconciling discrepancies- Received incoming shipments of furniture and accessories, verifying accuracy and quality- Assembled furniture pieces according to manufacturer instructions and quality standards- Assisted with furniture deliveries and installations, including loading and unloading trucks

- Inspected clinical chemistry reagents and compared against standards to meet regulatory requirements- Performed routine maintenance and calibration on testing equipment- Adhered to safety and clean area procedures to comply with agency and regulatory mandates.- Identified and resolved variances to bring products in line with requirements- Input data into spreadsheets or electronic databases to build complete documentation of testing andtroubleshooting procedures