Customer service and selling; Provide luxury service to every customer- engage, develop and maintain key relationships with loyal customers.Consistently strive and motivate team to overachieve store KPIs and any other targets set by store/ company.Ensure product knowledge is at a high standard- maintaining and developing myself and the team.Operations; Manage the team and confidently run the store in the absence of the manager. Organise and administer staff rotas / Holiday calendar/ Payroll/ Personal files and store emails. Collating accurate information for reports requested. Ensure the store is merchandised to company standards to maximise sales opportunities. Carry out stock takes when communicated to do so. Delivery management. People/ Brand focus; Develop new and existing employees in appropriate areas. Ensure employee(s) attend correct training when required. Communicate daily on store activities eg: figures/ new products. Ensure all employees are adhering to company policies and procedures. Show less

* Give supreme customer service. * Work to personal/team targets and KPI's. * Carry out customer events- collate and report results to management team.

* Give outstanding customer service. * Strong passion for product knowledge to give highest possible customer care to maintain and build outstanding customer service. * Key skills: Team working, organisation, communication, adapting to change and supporting others.

* Lone working. * Opening/ closing responsibilities. * Cash handing. * Advising guests on products. * Giving five star customer service.

* Opening/ closing responsibilities. * Report on customer service, sales, and employee performance according to company requirements. * Liaise with and utilise support from Merchandisers as required to maximise sales opportunities. * Take part in conference calls. * Manage large team of employees. * Give team training.