Project Manager for New Hire training program, integrating 4 divisional plans into one cohesive program. Designed, delivered, and created training program for new A/P tool MediusFlow including live classes, 8 videos, and 8 user training guidesProject Lead for implementation of new company intranet on Microsoft SharePoint, converting content for 24 department to the new platformPlanned and managed the training program for 150 locations; training 1800 employees for 33 subject areas Presented 4-day Manager trainings for 6 waves of conversion training; 30 managers per classImplemented a 4-module remote training program for ERP software system Devised subject area video course creation plan and implementationDetermined the appropriate learning delivery methods based on each employee’s job responsibilitiesSupervised a collaborative team responsible for developing software documentation for the ERP system Captivated training participants with interactive learning and real life job scenarios to ensure retention

Delivered face-to-face, phone, and online instruction for a diverse cross-section of employees (sales staff, branch managers, admin staff, and executive employees) using Cornerstone (LMS), Adobe Connect & Webex (virtual training tools), and Camtasia Studio (video recording)Presented 30 specialized online synchronous and asynchronous training sessions to over 1500 peopleDeveloped a 14-module new hire training manual & on-demand video seriesEstablished effective working relationships with 23 regional branches, improving training effectiveness by conducting: needs analysis surveys, observational skill assessments, and scenario-based evaluationsDesigned and implemented multiple software training plans - determining course learning objectives, applying teaching techniques, coordinating trainer schedules, incorporating subject matter experts, and achieving business goals. Programs included SX.enterprise (enterprise resource planning), TMW (transportation management system), Zilliant (pricing strategy), and Cognos Reporting Renovated the 3-month Train the Trainer mentor program for the IT Training Team Integrated employees, systems, customers, and processes from acquisitioned branches into organizational framework. This included new location network set up, software & data validation, internal control evaluation & Sarbanes-Oxley compliance guidance Onsite systems implementation for 23 onsite conversions (managing 8 of these), 2 greenfield startups, and 4 company-wide system/software rollouts

Facilitated over 5 four-week New Hire training classes including interactive exercises ensuring comprehension for adult learners in a diverse workplaceProvided effective training for internal software systems in a call center environment; over 200 customer service representatives for Verizon WirelessDemonstrated the highest retention rate of CSR participants in the call center Resolved classroom issues with “win-win” solutions for participant distractions

Presented a dynamic class to 30 account executives in a formal training sessionDesigned and created three classes with syllabus, manual, and slidesResearched details about training techniques, classes, and products for the computer industryProvided feedback for 4 week training sessions in software, hardware, selling, and business skills

Designed creative lesson plans in: English, Algebra, Pre-Algebra, Theater, and ComputersTaught 17 classes of junior high students with lively and animated instructionInnovated dynamic interactive learning experiences for students and teachersResolved classroom issues with clearly communicated behavior choices & conflict management strategies