Ith-Haar Gaffoor

Ith-Haar Gaffoor Email and Phone Number

Service Operations Manager At B-Logic (Pty) Ltd @ B-Logic (Pty) Ltd
durbanville hills, western cape, south africa

Ith-Haar Gaffoor's Contact Details

Ith-Haar Gaffoor work email

Ith-Haar Gaffoor personal email

n/a

Ith-Haar Gaffoor phone numbers

Ith-Haar Gaffoor's Current Company Details

b-logic.co.za

B-Logic (Pty) Ltd

Service Operations Manager At B-Logic (Pty) Ltd
durbanville hills, western cape, south africa
Website:
b-logic.co.za

Ith-Haar Gaffoor Work Experience Details

  • b-logic.co.za
    Service Operations Manager
    B-Logic (Pty) Ltd ['Mar 2024', 'Present']
  • b-logic.co.za
    Technical Manager
    B-Logic (Pty) Ltd ['Nov 2022', 'Mar 2024']
    - Infrastructure management- IT auditing- Maintain and update client documentation i.e knowledge base articles, network diagrams, site info, etc.- Maintain system procedures, upkeep databases and monitor data integrity and statistics- Deploy, Support, Maintain and Manage Directory- Deploy, Support, Maintain and Manage MS Exchange- Deploy, Support, Maintain and Manage o365- Deploy, Support, Maintain and Manage Domain Controllers- Deploy, Support, Maintain and Manage Network Switches- Deploy, Support, Maintain and Manage Network Routers- Deploy, Support, Maintain and Manage E-mail security platforms (Mimecast, SendMarc, MailAssure, etc)- Deploy, Support, Maintain and Manage Hypervisor platforms (VMware, Hyper-V)- Deploy, Support, Maintain and Manage Desktop machines- Deploy, Support, Maintain and Manage Laptops- Deploy, Support, Maintain and Manage Servers- Deploy, Support, Maintain and Manage Firewalls (Sophos, Fortigate, Sonicwall, etc)- Deploy, Support, Maintain and Manage Backups Systems (Redstor, Veeam)- Meeting SLA targets- Senior escalation point and line manager to all T1, T2 and T3 staff- Monitor all service desk agents- Monitor and orchestrate workflow- Schedule and plan staffing
  • b-logic.co.za
    Tier 3 It Specialist
    B-Logic (Pty) Ltd ['Mar 2022', 'Nov 2022']
    - Maintain and update client documentation i.e knowledge base articles, network diagrams, site info, etc.- Maintain system procedures, upkeep databases and monitor data integrity and statistics- Deploy, Support, Maintain and Manage Directory- Deploy, Support, Maintain and Manage MS Exchange- Deploy, Support, Maintain and Manage o365- Deploy, Support, Maintain and Manage Domain Controllers- Deploy, Support, Maintain and Manage Network Switches- Deploy, Support, Maintain and Manage Network Routers- Deploy, Support, Maintain and Manage Firewalls (Sophos, Fortigate, Sonicwall, etc)- Deploy, Support, Maintain and Manage E-mail security platforms (Mimecast, SendMarc, MailAssure, etc)- Deploy, Support, Maintain and Manage Hypervisor platforms (VMware, Hyper-V)- Deploy, Support, Maintain and Manage Desktop machines- Deploy, Support, Maintain and Manage Laptops- Deploy, Support, Maintain and Manage Servers- Deploy, Support, Maintain and Manage Backups Systems (Redstor, Veeam)- Meeting SLA targets- Senior escalation point to all T1, T2 and Team Lead staff- Monitor all service desk agents- IT auditing
  • b-logic.co.za
    Technical Team Leader
    B-Logic (Pty) Ltd ['Sep 2021', 'Mar 2022']
    Cape Town, Western Cape, South Africa
    - Maintain and update client documentation i.e knowledge base articles, network diagrams, site info, etc.- Maintain system procedures, upkeep databases and monitor data integrity and statistics- Deploy, Support, Maintain and Manage Directory- Deploy, Support, Maintain and Manage MS Exchange- Deploy, Support, Maintain and Manage o365- Deploy, Support, Maintain and Manage Domain Controllers- Deploy, Support, Maintain and Manage Network Switches- Deploy, Support, Maintain and Manage Network Routers- Deploy, Support, Maintain and Manage Firewalls (Sophos, Fortigate, Sonicwall, etc)- Deploy, Support, Maintain and Manage E-mail security platforms (Mimecast, SendMarc, MailAssure, etc)- Deploy, Support, Maintain and Manage Hypervisor platforms (VMware, Hyper-V)- Deploy, Support, Maintain and Manage Desktop machines- Deploy, Support, Maintain and Manage Laptops- Deploy, Support, Maintain and Manage Servers- Deploy, Support, Maintain and Manage Backups Systems (Redstor, Veeam)- Meeting SLA targets- IT auditing- Senior escalation point to all T1 and T2 staff- Monitor all service desk agents
  • b-logic.co.za
    Tier 2 Technical Support Engineer
    B-Logic (Pty) Ltd ['Nov 2019', 'Sep 2021']
    Cape Town Area, South Africa
    - Maintain and update client documentation i.e knowledge base articles, network diagrams, site info, etc.- Maintain system procedures, upkeep databases and monitor data integrity and statistics- Deploy, Support, Maintain and Manage Directory- Deploy, Support, Maintain and Manage MS Exchange- Deploy, Support, Maintain and Manage o365- Deploy, Support, Maintain and Manage Domain Controllers- Deploy, Support, Maintain and Manage Network Switches- Deploy, Support, Maintain and Manage Network Routers- Deploy, Support, Maintain and Manage Firewalls (Sophos, Fortigate, Sonicwall, etc)- Deploy, Support, Maintain and Manage E-mail security platforms (Mimecast, SendMarc, MailAssure, etc)- Deploy, Support, Maintain and Manage Hypervisor platforms (VMware, Hyper-V)- Deploy, Support, Maintain and Manage Desktop machines- Deploy, Support, Maintain and Manage Laptops- Deploy, Support, Maintain and Manage Servers- Deploy, Support, Maintain and Manage Backups Systems (Redstor, Veeam)- Meeting SLA targets- Senior escalation point to all T1 staff
  • b-logic.co.za
    System Support Engineer
    Novation Technologies ['Mar 2017', 'Oct 2019']
    Cape Town, South Africa
    - Deploy desktops, laptops, network and MS server- Support and maintain network, desktop and Server environment at based client.- Support virtualization technologies i.e. Citrix XenApp, and MS Hyper-V- Maintain system procedures, upkeep databases and monitor data integrity and statistics- Support, Maintain and Manage Directory- Support, Maintain and Manage MS Exchange- Support, Maintain and Manage o365- Support, Maintain and Manage Domain Controllers
  • b-logic.co.za
    Senior Desktop Support Technician
    Pepkor It ['Jul 2016', 'Feb 2017']
    - Basic and Advanced Desktop Support to Head/Regional Offices- Basic Networking Support- Support for Mobile Devices- Support Apple MAC desktops- Support printers and copiers.- Support remotely and one-on-one- Installation of new Hardware and Software- Meeting SLA targets- Configure IP phones for 4 sites- Support Distributing Centers and specialized equipment (Picking Systems, Motorola Scanners, Zebra Printers)- Monitor and orchestrate workflow- Schedule and plan staffing- 2nd in charge to Supervisor- Monitor remote desk agents- Receive and Manage IT stock
  • b-logic.co.za
    Desktop Support Technician
    Pepkor It ['Jul 2013', 'Jul 2016']
    - Basic and Advanced Desktop Support to Head/Regional Offices- Basic Networking Support- Support for Mobile Devices- Support Apple MAC desktops- Support printers and copiers.- Support remotely and one-on-one- Installation of new Hardware and Software- Meeting SLA targets- Configure IP phones for 4 sites- Support Distributing Centres and specialized equipment (Picking Systems, Motorola Scanners)
  • b-logic.co.za
    Desktop Support 2Nd Tier Support Intern
    Tfg Infotec ['Jul 2012', 'Dec 2012']
    Head resource to Upgrade Project. Remote Support. Hardware and software support to Head Office Users including call centre. Mobile Device Support. Apple Mac Support.

Ith-Haar Gaffoor Education Details

  • b-logic.co.za
    Cape Peninsula University Of Technology
    Information Technology (Communication Networks) 2010 - 2012
  • b-logic.co.za
    Cisco Networking Academy
    Ccna 1, Ccna 2, Ccna 3 2010 - 2012
  • b-logic.co.za
    Bernadino Heights High
    12 2005 - 2009

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