Indira Ilyasov

Indira Ilyasov Email and Phone Number

Account Support Specialist At Springer Nature Group. @ Springer Nature Group

Indira Ilyasov's Contact Details

Indira Ilyasov personal email

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Indira Ilyasov phone numbers

Indira Ilyasov's Current Company Details

Springer Nature Group

Account Support Specialist At Springer Nature Group.

Indira Ilyasov Work Experience Details

  • Account Support Executive
    Springer Nature Group Nov 2021 - Present
    New York, New York, United States
    Springer Nature Group • New York, NY (On-site)• Prepare renewals and planning (i.e. calculate journals licenses, calculate eBook quotes) while managing and updating renewal tracking tool for reporting and guidance to Sales Team (i.e. report on renewal status, workflows)• Prepare (in CRM/ERP system) the quote and contract to trigger invoicing• Be the first point of contact for our customers with regards to contract execution• Coordinate all customer correspondence and agreements within assigned international region• Proactively communicate with customer, align new contract terms & agreed fees and obtain the customer signed license• Manage customer requests in the assigned international region and provide assistance on daily operations (i.e. engage with customers in order to enhance customer data quality, answer questions connected to contract data, or invoicing data)Stay in close contact with subscription agents to pursue deals (i.e. to obtain purchase orders, solve order queries, provide journal title lists for invoicing from agent to end customer)• Provide feedback to improve sales and support workflows (in systems) to work more effective and efficient• Have excellent knowledge of (SAP) CRM system and safeguard data quality in CRM
  • Customer Service Representative
    Global Custom Commerce / Blinds.Com (A Home Depot Company) Jun 2020 - Nov 2021
    Houston, Texas, United States
  • Client Services Coordinator
    Villasport Athletic Club And Spa Feb 2020 - Jun 2020
    Cinco Ranch, Katy,Tx
  • Client Agent
    New York Life Insurance Company Nov 2016 - Feb 2018
    New York Ny
  • Jr. Recruiter / Sourcer
    Cantara Sciences Jul 2015 - Aug 2016
    Lake Success,New York

Indira Ilyasov Education Details

  • Farmingdale State College
    Clinical Laboratory Science/Medical Technology/Technologist
  • Kingsborough Community College
    Liberal Arts And Sciences/Liberal Studies

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Indira Ilyasov attended Farmingdale State College, and Kingsborough Community College .

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