• Responsible for supervising 4 to 10 employees; provided on the job training and mentored staff. • Ensure customer satisfaction by providing clients with direction and guidance concerning the casino and various games.• Monitor various games valued at $100K - $300K per night while maintaining outstanding service levels; worked closely with customers and assisted them with their issues and problems. • Develops and maintains excellent relationships with management and other casino professionals; provides ongoing feedback to them and offers suggestions aimed at overall improvement of the gaming process. • Provides ideas and suggestions to management for improvements to increase revenue. • Defines and coordinates programs which demonstrate responsiveness to the needs of customers and internal personnel; answer and clarify customers’ gaming questions. • Received numerous awards for outstanding performance and customer service

• Supervised 5 – 10 sailors; responsible for instructing them on firefighting and security. • Effectively carried out administrative tasks, including document filing, reports, presentations, correspondence via email and scheduling. • Received a Navy Operations Accommodation Award.• Received a Battle “E” Ribbon Award.• Earned 6 Navy Service Awards.