Henry Ly

Henry Ly Email and Phone Number

System Administrator At Natus Medical Incorporated @ Natus Medical Incorporated
pleasanton, california, united states

Henry Ly's Contact Details

Henry Ly work email

Henry Ly personal email

n/a

Henry Ly phone numbers

Henry Ly's Current Company Details

natus.com

Natus Medical Incorporated

System Administrator At Natus Medical Incorporated
pleasanton, california, united states
Website:
natus.com

Henry Ly Work Experience

  • natus.com
    System Administrator
    Natus Medical Incorporated ['Apr 2014', 'Present']
    Oakville, On
  • natus.com
    Senior Help Desk Technical Analyst
    Ibm Canada Ltd. ['Dec 2008', 'Dec 2013']
    Markham, On
    • Provided first-level technical support for over 30,000 customers worldwide via telephone,remote desktop application, email, web request and instant messaging.• Performed diagnostics and troubleshooting of desktop, laptop, hardware and software issues.• Identifying LAN, WAN, VPN, Wi-Fi, VOIP and server outages.• Configuring and troubleshooting Apple and Blackberry devices.• Accurately document help desk tickets / escalations / resolutions• Create /update help desk documentation with step by step instructions on problem solvingtechniques.• Developed training material for new implementations.• Participated in weekly meetings to discuss past outages, cause and resolutions.
  • natus.com
    Desktop Support Technician
    Sprott Asset Management ['Nov 2007', 'Oct 2008']
    Toronto, On
    • Provided on-site support for over 200 clients on hardware and software issues.• Configured and maintained the functionality of laptops and desktops.• Performing regular IMAC (Install – Move – Add – Change) Requests on laptops anddesktops.• Managed upgrades, patches and inventories.• Diagnosed basic network connectivity issues before contacting network support.• Setup and troubleshoot printers, faxes, copiers and phone equipment.• Create new user accounts, modify permissions and reset passwords on Active Directory.
  • natus.com
    Computer Repair Technician
    Canada Computers And Electronics ['Jun 2006', 'Oct 2007']
    Toronto, On
    • Diagnose and repair, desktop, laptop hardware and software problems.• Performed new desktop installation and hardware upgrades.• Disassembled / reassembled desktops and laptops to perform maintenance and cleaning.• Installed and configured anti-virus and other malware software• Setup and secure personal home networks.
  • natus.com
    Collections Representative
    Total Credit Recovery Limited ['Jan 2003', 'Dec 2003']
    North York, On
    • Contacted customers in order to discuss their past due accounts and arranging paymentmethods• Recorded information regarding financial status of client and status of collection efforts• Suggested strategies to customers for debt repayment and persuaded them to makepayments.• Received incoming telephone calls and gave professional customer service help tocustomers about questions on delinquent accounts.

Henry Ly Education

  • natus.com
    Centennial Hp Science And Technology Centre
    Computer Systems & Network Technician 2005 - 2008

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Frequently Asked Questions about Henry Ly

What company does Henry Ly work for?

Henry Ly works for Natus Medical Incorporated

What is Henry Ly's role in his/her workplace?

Henry Ly's role in his/her workplace is System Administrator At Natus Medical Incorporated.

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What schools did Henry Ly attend?

Henry Ly attended Centennial Hp Science And Technology Centre .

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Henry Ly has interest in Technology.

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