Helene Kramer

Helene Kramer Email and Phone Number

Commercial Manager Canada @ Spring Global Delivery Solutions
hayes, hillingdon, united kingdom

Helene Kramer's Contact Information

Helene Kramer personal email

n/a

Helene Kramer phone numbers

Helene Kramer's Current Company Details

spring-gds.com

Spring Global Delivery Solutions

Commercial Manager Canada
hayes, hillingdon, united kingdom
Website:
spring-gds.com
Employees:
151
Industry:
International Trade And Development
Seasoned, results-oriented executive with diverse background in Management and Customer Service. Dedicated to providing stellar Customer Service, and making operational and procedural improvements. Looking to continue my career in Customer Service Management.Areas of expertise: * Strong Customer Service skills, continuous focus on customer satisfaction & retention * Excellent written and verbal communication skills * Strong analytical and planning skills * Creative problem solving * Optimize processes * Skilled negotiator * Motivational team management * Meticulous attention to detail

Helene Kramer Work Experience

  • spring-gds.com
    Clinic Director
    Dentistry At Vitality Health Oct 18 - Jun 19 · 8 mos
    Markham, Ontario, Canada
    * Managed administrative and clinical staff, performed all HR responsibilities * Oversaw general administrative duties * Organized and led monthly staff meetings * Vendor and supplier management * Coordinated marketing activities: planned seminars, managed websites, lead management through CRM * Building management (maintenance, renovations, security etc.) * Health & Safety (IPAC training, immunizations records, association memberships etc.) * Tracked purchases, provided accounting with purchase back ups * Interacted with patients, supported Front Desk when required Show less
  • spring-gds.com
    Pay And Data Assistant
    Capgemini Jul 18 - Oct 18 · 3 mos
    France, Aquitaine, France
    * Managed all incoming Hydro One Payroll Department communication (E-mail, mail, phone calls, fax) * Logged, filed and distributed to appropriate channels * SAP processing
  • spring-gds.com
    Marketing Research Specialist
    Tab House Apr 18 - Jul 18 · 3 mos
    Pickering, Ontario, Canada
    * Analyzed and processed numeric survey data * Specification writing * Prepared files for client output * Extracted written information from open-ended survey comments, transfered into numerical data (coding) * Analyze verbatims, create code lists, categorize code lists into identifiable themes * Code data files for variety of industries (e.g. Finance, Retail, Medical, Government, Police force)
  • spring-gds.com
    Customer Service Manager
    Flightexec Aug 16 - Mar 17 · 7 mos
    Markham, Ontario, Canada
    Led the Travel Solutions Team- Built a customer centric service environment to ensure aircraft owners and charter customers were provided with the highest service level in the industry- Managed hiring, training and coaching process of Travel Solutions team- Developed Performance Appraisal System, conducted regular Performance Appraisals- Ensured client's experience with the company met or exceeded objectives and goals- Continuously adjusted procedures and policies where required, communicated changes to staff and ensured they were adhered to- Updated Dispatch Manual- Maintained effective communication with other departments at Flightexec- Directed Travel Solutions team meetings and attended cross functional management team meetings- Maintained existing sales channels and developed new sales channels, ensuring sales prospects were properly handled Show less
  • spring-gds.com
    Data Survey Analyst
    Tab House Feb 16 - Aug 16 · 6 mos
    Pickering, Ontario, Canada
    * Extracted written information from open-ended survey comments, transfer into numerical data (coding) * Analyzed verbatims, create code lists, categorize code lists into identifiable themes * Coded data files for variety of industries (e.g. Finance, Retail, Medical, Government, Police force)
  • spring-gds.com
    Cost Accounting Clerk
    Capgemini Jun 19 - May 20 · 11 mos
    France, Aquitaine, France
    * Liaise with third parties, Insurance Companies and Legal Department regarding Hydro One damaged property claims * Monitor bank accounts, process customer payments and prepare bank deposits * Audit credit card refund requests * Generate and audit monthly SLA reports
  • spring-gds.com
    Commercial And Customer Service Manager Canada
    Spring Global Delivery Solutions Jan 06 - Jan 11 · 5 yrs
    Netherlands
    * Led Canadian Customer Service Team * Accountable for monitoring absenteeism and punctuality, coaching & performance reviews, hiring/terminating, training & ensuring a supportive work environment * Monitored call activity, ensured service level metrics were achieved and improved upon * Developed and implemented Customer Service strategy * Established Key Performance Indicators for Customer Service Management * Assessed claims to ensure customer satisfaction * Developed Processes/Training manual * Built strong relationship with clients to increase overall customer satisfaction
  • spring-gds.com
    Project Manager
    Spring Global Delivery Solutions
    Netherlands
    * Re-designed and re-launched International Reply Service * 3 month secondment to the USA Commercial Department * Provided Commercial assistance and training to the Scandinavian countries
  • spring-gds.com
    Commercial Analyst
    Spring Global Delivery Solutions
    Netherlands
    * Provided pricing to European Commercial teams * Provided commercial assistance to Australasia and Americas * Trained and assisted Commercial Managers in Europe during de-centralization process * Launched quotation system
  • spring-gds.com
    Commercial Manager Canada
    Spring Global Delivery Solutions
    United Kingdom
    * Responsible to manage first margin of the Canadian business- Work with sales to maximize the revenue and exceed the revenue target- Develop and contribute competitive knowledge of the market to assist with Springs's ability to grow Market share- Ensure billing process for all special rated moves and e com products are rated correctly and match what was quoted- billing deadlines met- Manage annual rate increase to ensure any increases in costs are covered, and react to other cost components as they are known- Key sponsor in the development of the e-commerce sector - Issue a monthly report due 3 days following month end Show less

Helene Kramer Education

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Frequently Asked Questions about Helene Kramer

What company does Helene Kramer work for?

Helene Kramer works for Spring Global Delivery Solutions

What is Helene Kramer's role in his/her workplace?

Helene Kramer's role in his/her workplace is Commercial Manager Canada.

Which industry does Helene Kramer work in currently?

Helene Kramer works in the industry International Trade And Development.

What is Helene Kramer's email address?

Helene Kramer's email address is helenewkramer@yahoo.ca

What is Helene Kramer's direct phone number?

Helene Kramer's direct phone number is +19056210137

What schools did Helene Kramer attend?

Helene Kramer attended Hogeschool Zuyd Maastricht, Hogeschool Zuyd Maastricht. Zuyd Hogeschool | Zuyd University Of Applied Sciences, Zuyd Hogeschool | Zuyd University Of Applied Sciences. and Zuyd Hogeschool | Zuyd University Of Applied Sciences.

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Helene Kramer has skills like Logistics, Transportation, Supply Chain Management, International Logistics, B2b, Operations Management, Logistics Management, Project Management, 3pl, Air Freight, Management, Process Improvement, Freight, Transportation Management, Reverse Logistics, Warehousing, Customer Service Management, Business To Business, Commercial Management, and Pricing Strategy.

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Helene Kramer's colleagues are Hans Baltus, Hans Baltus, Mary Macdiarmid, Mary Macdiarmid, Ann Verleysen, Ann Verleysen, Sandra Colaco, Sandra Colaco, Kevin Foster-Theniger, Kevin Foster-Theniger, and Harshita Dhokia. and Colin Mccord.

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Helene Kramer's peers at other companies are Ana Ruiz, Narender Kumar, Bac Sellah Kanyimbo, Yuko Nakaoka, Marvin Parent, and Sinisa Janjusevic. and Tobias Otieno. Helene Kramer's peers at other companies are Ana Ruiz, Narender Kumar, Bac Sellah Kanyimbo, Yuko Nakaoka, Marvin Parent, and Sinisa Janjusevic. and Tobias Otieno.