* Key Responsibilities: * Time Management * Crisis Management * Guest Relations * Multitasking to ensure flawless event execution. * Couching and Counseling * Training * Strong Communication Skills * Supervised 15-75 servers daily. * Led pre-shift and post-shift meetings to motivate team, strategize service, and execute proper closing procedures. * Recruited new-hires on college campuses. * Screened resumes, and conducted initial interviews. * Trained new employees on company policies, standard operating procedures, and customer service. * Key Accomplishments: * Hired as server and quickly promoted to supervisor. * Achieved “Best of the Best” award in September 2011 for leadership, Event Operations teams. * Nominated 4 times for "Best of the Best". * Awarded 10 “gold coin” recognized outstanding customer service as event supervisor. * Completed level certification 1 of managerial training program (Leadership Development Series).

* Key Responsibilities: * Accounting Manager * Create and maintain Inventory system * Utilize and train on point of sale system * Web updating and promoting * Blogging, SEO * Ticket Network * Point of Sale Installation * Customer Relations

* Key Responsibilities: * Supervised over 50 servers, bartenders, cocktail servers, server assistants and hosts * Produced schedules for all work groups * Responsible for hiring and terminating of employees * Responsible for uniform budget * Managed guest relations * Implemented: Box Lunch Program, Food & Wine dinners, structured work group obligations.

* Interim HR Manager from December 2020 to February 2021 * Collaborate with leadership team on recruiting strategies, development planning, performance management and employee engagement. * Team leader for ESG (Environmental Social & Governance) Committee – drive social engagement and an emphasis on safety initiatives. * Engage a workforce of 300+ employees to ensure employee relations are at the forefront of day-to-day activities. * Created training tools to aid employees in ADP functionality. * Assist new associates with navigating benefits and training progression. * Assist management with progressive discipline and conflict resolution by adhering to company policies and procedures. * Facilitate skills-based training for all levels of the organization. * Perform weekly analytics to ensure monthly metrics goals aligned with organizations yearly cadence