In my role as Administrator, I have accumulated extensive experience in troubleshooting a myriad of issues for our clients, including BIOS errors. Utilizing my skills, I adeptly address and resolve technical challenges to ensure seamless operations. Installation of software is a key aspect of my responsibilities, which I execute through various methods such as LogMeIn and backend Azure RDP using SCCM.As part of my routine tasks, I conduct monthly software patching through SCCM and Intune, contributing to the overall security and functionality of the systems. My proficiency extends to fetching device health reports from Service Now and SQL Server, providing valuable insights into the performance and status of devices. This data-driven approach enables proactive problem-solving and ensures optimal system health.In addition to troubleshooting and patch management, I excel in device management through both Windows Active Directory and Azure Active Directory. This involves overseeing and organizing devices to maintain a structured and efficient network environment. My expertise in administration is complemented by my ability to integrate with various systems and platforms, ensuring a comprehensive and cohesive approach to IT administration.Throughout my tenure as an Administrator, I have demonstrated a commitment to staying abreast of industry best practices and emerging technologies. My multifaceted skill set, encompassing troubleshooting, software installation, patch management, and device administration, has proven instrumental in enhancing the overall IT infrastructure and operational efficiency for our clients.

As a seasoned Project Management Officer (PMO), I bring a wealth of experience in ensuring the seamless execution and oversight of diverse projects within our organization. My primary responsibilities encompass the meticulous management of Service Level Agreements (SLAs), a task I approach with precision and dedication to guarantee optimal project performance.Proficient in data-driven decision-making, I excel in crafting comprehensive Excel reports and leveraging Power BI to extract meaningful insights. This proficiency not only aids in tracking project milestones but also enhances strategic planning and resource allocation. Through my adept handling of various documentation tasks, I ensure that our accounts are meticulously maintained, fostering a well-organized and efficient work environment.My role extends beyond routine administrative duties as I actively engage in data analysis, employing advanced analytical techniques to derive actionable intelligence. This analytical prowess not only facilitates continuous improvement but also plays a pivotal role in shaping strategic initiatives. I am adept at program management, ensuring that initiatives align with organizational goals and are executed with precision.In essence, I am an integral member of the project management team, seamlessly blending administrative acumen with analytical insight to drive projects to successful completion. My commitment to maintaining high standards of excellence in project management, coupled with a keen eye for detail, positions me as a reliable and results-driven Project Management Officer.