* Worked in the customer service department and provided creative solutions to facilitate the process of customer inquiries. * Trained in dealing with customers and learned how to deal with complex queries. * Learned and adapted my communication style to effectively communicate with with multi-national customers. * Worked in the operational department and supported operational functions. Specifically responsible for the cancelling cheques and credit cards that were not received by customers. * Managed the collection and the shipment of cheque books and credit cards from the bank’s Information Desk. * Ensured that shipments are in accordance with what was ordered by checking the shipment with the ordering records.

* Ambassador for the ACCA to Heriot Watt University. Involved in promoting the activities and programs of ACCA to Heriot-Watt University students. * Promoted and encouraged university students to join the accountancy body and to enhance their career prospects. * Conveyed the queries of the university students onto the ACCA main office.