• Creating an onboarding experience for new hires on HR policies, internal procedures, and regulations• Administering and maintaining employee records and documentation• Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff• Conducts weekly meetings with respective business units• Consults with line management, providing HR guidance when appropriate• Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations. Attends and participates in employee disciplinary meetings, terminations, and investigations• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)• Collaborates with departmental managers to understand skills and competencies required for openings and interview for positions in departments• Ensuring compliance with employment laws and regulations• Help monitor and promote employee performance through Organizational Development​• Promote TOP Values and corporate culture to drive performance• Performs other duties as assigned​​​

• Lead new hire orientation for employee’s first day • Coordinate and manage all company events such as career fairs, open houses, volunteering opportunities and virtual and in person employee engagement events • Manage the employee lifecycle: terminations, retirements, merit increases and promotions• Conduct exit interviews and partner with leaders to improve culture based upon constructive feedback.• Conduct employee performance boards and talent boards with hiring managers• Manage all employee engagement and pulse surveys • Create and update company policies and procedures • Assist with headcount, SAP, ADP and other HR reporting systems• Maintain all recruiting responsibilities from former position

• Scheduled interviews; oversaw preparation of interview questions and other hiring and selection materials.• Collaborated with hiring managers during the offer process, identifying and recommending salary ranges, incentives, start dates, and other pertinent details.• Collaborated with department managers to identify and draft detailed and accurate job descriptions and hiring criteria.• Managed all terminations, retirements, and promotions• Developed sourcing strategies within local markets to drive candidate pipeline/recruit talented employees.• Identified and implemented efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the organization.• Coordinated recruiting for the North American region (USA, Canada, Mexico)• Managed internal and external job boards• Worked closely with third party recruiting agencies

Responsible for full-cycle recruiting of Professional Services candidates. This included sourcing for qualified candidates, performing phone screens and in-person interviews, checking candidate references, and accurately representing candidates to hiring managers.

Assisting with new hire training and coaching, writing weekly and monthly reviews, completing daily deposits, provide product knowledge and customer service