Hakim Edwards Email & Phone Number

Tempe, Arizona, United States

Process and manage payroll for multiple clients using ADP’s WorkForceNow, ensuring accurate and timely disbursement of wages and salaries.Maintain regular communication with clients via email and phone, providing resolution updates within 4 business days and following up until all client issues are fully resolved.Review and verify timekeeping records for completeness and accuracy, making necessary adjustments to align with company policies.Calculate overtime, deductions, and bonuses accurately based on company policies and applicable regulations.Prepare and maintain payroll records in compliance with federal, state, and local laws, ensuring accuracy and confidentiality.Ensure compliance with tax regulations by calculating, filing, and remitting payroll taxes.Generate and reconcile General Ledger reports, ensuring accurate accounting of payroll expenses.Respond to employee inquiries related to payroll, promptly addressing discrepancies or concerns.Collaborate with the HR department to process new hires, terminations, and employment status changes.Assist with end-of-year payroll activities, including W-2 preparation and distribution

Albums available for download. Mayhem(2020), Before the Mayhem(2020), L.E.(2019), Sibling Rivalry(2019)

Tempe, Arizona, United States

Active member of leadership, responsible for taking escalated calls for various post purchase and pre purchase issuesAssigned a bandwidth of 15-20 cases to solve complicated customer experiences. Took ownership of cases, and established myself as point of contact for customers who have reached out to the CEO, upper management, the legal department, BBB, or social media outletsCall, email, or instant message members at the delivery hubs to solve issues with delivery or pickupsCall repair facilities and the claims adjuster to ensure repairs are covered and paid forCorrespond with customers via phone, email, or sms text; building rapport and advocating for results in favor of the customerAssisted lower level Advocates with complicated issues or escalated customersAssigned to special task forces that addressed specific recurring issues affecting a multitude of customersMitigated solutions between the customer and the non customer facing departments such as registration, treasury, or verifications

Mesa, Arizona, United States

Built partnerships with youth and adult programs to connect 16+ participants with tailored career resources and support.Reached out to hiring companies to register them as guest presenters for virtual job events, facilitating networking opportunities for participants.Organized and hosted virtual job fairs, providing resume-building support, mock interviews, and professional guidance to participants.Developed and managed a weekly Job Club calendar, incorporating skill-building exercises and relevant discussion topics to enhance participant engagement and growth.Proactively responded to emails from participants and partner companies, addressing inquiries and providing updates on Job Club initiatives.Matched youth and adult participants with programs aligned to their career goals, supporting their pathways to success.

Mesa, Arizona, United States

Nike Corporate Supervisor, Lvl 2 AthleteConducted weekly Quality Assurance checks on team members, using Google Forms and Excel to monitor Key Performance Indicators (KPIs) that enhance customer experience.Delivered live coaching sessions and performance feedback to employees weekly; transitioned to remote coaching through weekly feedback emails and Zoom sessions post-WFH.Managed the Corporate Queue in Salesforce, ensuring emails were appropriately routed and cases were assigned to correct queues for efficient issue resolution.Handled all escalated calls related to corporate-level issues, providing high-level support and solutions.Nike Chat AthleteManaged inbound chats, assisting customers with order placement, order tracking, and troubleshooting on Nike's mobile app and website.Resolved product issues, including damaged items and lost packages, maintaining high levels of customer satisfaction.Nike Customer Service, Lvl 1 AthleteResponded to inbound calls, helping customers place orders, track shipments, and resolve order issues via the Customer Service Portal (CSP).Troubleshot issues on the Nike mobile app and website, ensuring seamless user experience and prompt resolution of concerns.

Tempe, Arizona, United States

Sears Inbound Service TechnicianManaged escalated customer inquiries, providing troubleshooting support for home appliances and addressing complex technical issues.Utilized video chat services to assist customers with appliance issues they couldn’t adequately describe over the phone, enhancing communication and diagnosis accuracy.Scheduled in-home service appointments with technicians when troubleshooting revealed issues that required on-site repair, ensuring timely and effective resolutions.Sears Home Warranty RepresentativeAssisted customers in enrolling in the Sears Home Warranty program, explaining benefits and coverage to meet individual needs.Coordinated technician visits for warranty-covered repairs, ensuring efficient scheduling and a smooth customer experience.

Tempe, Arizona, United States

Managed escalated guest inquiries, resolving complex issues related to online order placements, tracking, and troubleshooting website and mobile app problems.Addressed and resolved issues such as damaged products, lost packages, and order discrepancies, ensuring a positive customer experience.Assisted guests through daily email correspondence, providing prompt and detailed responses to inquiries, troubleshooting issues, and offering appropriate solutions.