- Processing of Adverse Events reports received by patients, healthcare professional or spontaneous sources. - Processing of Market Complaints (technical complaints).- Research of information related to the company's products in national and international literature (risk and safety of products).- Training Sales Force with medical / scientific product information.- Assistance to other areas of the company with medical / scientific information.- Review and elaboration of Standard Operating Procedures (SOPs) of the Medical Division- Receive and process technical and general questions communicated to Customer Service Center (CSC).

Conducting medical prescription sorting before separating and dispensing. Assistance in call center to answer the questions regarding the prescription drugs of each patient. Responsible for checking and counting thermolabile drugs s well as separation of homecare medication.

Conducting medical prescription sorting before separation and dispensing. Responsible for checking and counting antiretrovirial drugs as well as separating and dispensing homecare drugs and medication for officials.