Processed records for the Department of Veterans’ Affairs and Commonwealth Superannuation Corporation for the determination of ADF members’ compensation claims.Document and file records management: Maintained a strict digital filing system on our servers with diligence to naming conventions to ensure the integrity of corporate memory.AchievementOutside of role requirements and with permission from my supervisors, I provided IT support for the team, troubleshooting, peer mentoring and leadership through different technology transitions and upgrades.

Coordinated meetings, events and conference functions, including catering and room bookings.Collated agenda papers for meetings in accordance with legislative requirementsOrganised flights, accommodation, catering, and other duties for board members across AIHW and national committees.Record management and AIHW archival maintenance. (HP TRIM software)Librarian duties and mailroom operations.

Completed day-to-day administrative tasks, including answering the telephone, taking messages, corresponding with clients via email and facsimile, maintaining the diary and client files, liaising with suppliers for delivery of goods, and collecting pathology results for clients.

Promoted efficiency by delegating stock shipments, conducting regular inventory checks and ensuring that unpacked goods are properly handled.Served customers and completed transactions at checkout points, including following point-of-sale procedures and handling money.Ensured a positive customer experience by investigating and resolving issues and customer complaints AchievementAs Acting Supervisor, successfully managed the orientation, induction and on-the-job training process for three new employees faster than the standard timeframe.

Ensured the smooth functioning of a busy reception area.Maintained professional representation as the first point of contact and executed initiatives to ensure the smooth functioning of a busy reception area.Performed unsupervised opening and closing business procedures, including accounts reconciliation, restocking, client follow up and backing up the system database.