To install, program, maintain and trouble Telephony solutions for JT's client base.

• Manage advanced voice and SIP enabled communication networks, specifically related to Avaya products• Ability to identify and resolve complex product/service problems both by phone, remote connectivity, and on-site• Working knowledge on Avaya Communication Manager, System/Session Manager, AES, SBC and other products and services• Conduct extremely complex system emulation/simulation activities to identify problems • Coordinate with Engineering on potential product defects and system modifications/changes • Maintain detailed documentation of problem resolution activities Qualifications • Able to install VoIP solutions as a lead technician or engineer • Have a good understanding of Microsoft Office tools • Work with various communication protocols, including Session Initiation Protocol (SIP) • Resolve end user issues via ticketing system.• Provide telephony assistance to multiple customers • Provide support and configuration for ACR (Avaya call recording).• Work with network analysis tools, such as Wireshark• Experience with Avaya one-X components and Avaya Application Enablement Server (AES)

To deploy, support and maintain the new Avaya VOIP and Juniper network infrastructure.

Managed, configured and maintained the Cisco VOIP voice infrastructure.Responsible for Cisco telephony integration to Xmediuas faxing, Cisco Emergency Responder System, Cisco Presences Server, Cisco Attendant Console, Cisco Wireless phones.Connected and configured Cisco 2800 series telephony gateways, VG224 analog devices.Configured and installed Cisco home phone/router option. Maintained, installed and configured Microsoft Office Communicator. Upgraded and maintained Symantec Backup Exec 2010.Responsible for data center maintenance which included Emerson UPS system, Liebert Crac Units, Fen Wall fire suppression system.Maintained and upgraded the Tandberg video conferencing systems.Coordinated and installed the voice and data circuits for the co-location facility. Configured users in Active Directory/assisted the Help Desk with issue resolutions.Worked with Cisco 3750G network switches, Cisco 6509 core network routers, Cisco ASA firewalls.Configured ILO connection on Cisco voice servers and HP servers.Successfully configured and implemented caller ID capabilities on Avaya Definity.Coordinated the addition and port of DID range.Documented and tested the instructions for use of the Tandberg video conferencing system.Corrected issue with the audio visual equipment. Provided technical expertise with data and voice circuit designs for newly acquired space.Designed and installed Cisco Call Manager release 7 VOIP system.Worked on design of data center implementation.

Successfully configured and programmed Avaya G3, S8300 (VOIP), Avaya Message Networking Server and Intuity Audix voice messaging system, Siemens HiPath 4000, ROLM telephone switches, and OCTEL voicemail systems for seven offices worldwide.Provided leadership in the installation of T1 and ISDN lines and DS3 circuits.Provided technical expertise for the installation and configuration of the Siemens HiPath TDM /VOIP system in the Washington, DC office.Coordinated and provided technical expertise in configuring and implementing the IP connection for the message networking server to all OCTEL voice mail systems.Experience with WAN (wide area network) design.Managed the Telecommunication team including budget, management, personnel, and setting the goals for the department.Managed the negotiation of the new phone system purchase and long distance carrier.Managed the installation and supervised the video conferencing infrastructure.Successfully managed the opening of the Munich, Germany office, including the installation of the Siemens HiPath PBX, OCTEL voice mail system and all video conferencing. Managed the relocation of the San Francisco office, including the scheduling and timing of PBX and voice mail vendors.Managed the installation of laptops, and desktops, including the installation and configuration of the image and coordination of all hardware components.Managed the telephony infrastructure including moves, adds and changes.Worked closely with attorneys and staff in resolving all IT related issues.Responsible for all aspects of maintaining the office environment (network, computer, software, and telephony configurations).