Manage all aspects of start up, including creating, communicating, and implementing vision, and mission to associates. Also, Formulating and implementing the strategic plan. Represent the organization in civic and professional association responsibilities and activities in the local community.

Ensured timely and effective opening of new accounts and new locations for existing accounts throughout the U.S. Coordinated and facilitated operations training for store associates and managers as well as planned and managed the opening process, including scheduling and travel facilitation. Delivered strong results by quickly establishing effective relationships with licensees in order to meet objectives and gain commitment on goals.

Managed all aspects of store operations for one plus stores and sales volume exceeding 1.5 million including role modeling outstanding service, training, hiring coaching, mentoring, customer relations, execute marketing strategies, budgeting, food safety execution and compliance, report processing, and inventory management. Built business through strong community connections and loyalty and engagement to the brand.

2000-Promoted to Customer Relations Manager-Managed and lead 30+ Customer Relations Department Representatives by receiving and processing inbound calls, letters and e-mail as well as resolving customer irregularities and recover customers. Coordinated recovery initiates, communicated and offered suggestions to other departments in order to correct deficiencies based on customer feedback.

Leads a team of sales professionals, challenging themselves daily to deliver on the T-Mobile promise in being America's most admired service company. I effectively influenced my team by creating opportunities for each individual to develop personally and professional as well as understand how to create long term relationships with customers. Consistently met or exceeded sales goals and customer service standards. Opened and trained staff for two locations.Supported peer team to drive results. Inspired peer teams to build effective relationships both internally and externally. Selected to support store leaders as interim district manager.

* Zone Manager, Unit Manager, Trainer * Operation of one to 12 units with sales exceeding 14M, annually. * Incremental in improving operational excellence in the areas of store cleanliness and improved customer service. * Reduced inventory shrink by 110%. * Received awards to include excellent gasoline operations increasing sales by 140% to be highest in region.

Train and develop hospital leaders while supporting field to deliver appropriate training, assess and respond to development opportunities which support quality medicine, exceptional client experience, profitability and promotion of the Banfield brand. Training program development for improved client experience and associate engagement, and effective program presentation of preventive care for pets. Project management Program development Helped to increase client satisfaction scores 5% Triad of the year award as a result of high team engagement, outstanding financial achievements, and increased client retention.

Founded in Portland, OR, in 1955, Banfield is the largest veterinary practice in the world and an innovative leader in the industry. In 2007, Banfield joined the Mars, Inc. family of businesses, and today we are more than 860 hospitals strong with over 14,000 associates working toward one goal—to give pets the highest quality veterinary care in neighborhoods across the United States and Puerto Rico. Banfield focuses on preventive veterinary care—a proactive approach to medicine aimed at early diagnosis and improving overall pet health. From the publication of peer reviewed evidence-based papers, to our industry-leading anesthesia protocols, to our annual award-winning State of Pet Health Report, we have helped raise the bar for the standards of pet health care. For more information about company history, philosophy and the Banfield culture please visit Banfield.com, or visit Banfield.com/careers to learn more about joining Banfield's team of passionate pet health care providers.

Founded in Portland, OR, in 1955, Banfield is the largest veterinary practice in the world and an innovative leader in the industry. In 2007, Banfield joined the Mars, Inc. family of businesses, and today we are more than 860 hospitals strong with over 14,000 associates working toward one goal—to give pets the highest quality veterinary care in neighborhoods across the United States and Puerto Rico. Banfield focuses on preventive veterinary care—a proactive approach to medicine aimed at early diagnosis and improving overall pet health. From the publication of peer reviewed evidence-based papers, to our industry-leading anesthesia protocols, to our annual award-winning State of Pet Health Report, we have helped raise the bar for the standards of pet health care. For more information about company history, philosophy and the Banfield culture please visit Banfield.com, or visit Banfield.com/careers to learn more about joining Banfield's team of passionate pet health care providers.