Gerald Marshalino September

Gerald Marshalino September Email and Phone Number

Offline Gamer

Gerald Marshalino September's Contact Details

Gerald Marshalino September work email

Gerald Marshalino September personal email

n/a

Gerald Marshalino September's Current Company Details

Offline Gamer

Gerald Marshalino September Work Experience Details

  • Customer Service Representative
    Lufthansa Jun 2018 - Aug 2018
    Cape Town Area, South Africa
  • Account Change Associate
    Amazon Jul 2014 - Nov 2017
    Cape Town Area, South Africa
    Handle customer account security by assisting with manual changes and system verification. Also had the opportunity to do coaching and team mining to assist with new members of the team. Dual skilled to handle Account Change customers and Charge Inquiries customers. Both skills are heavily focused on the importance of security, handling contacts which include: unknown charges, account security, password escalations, troubleshooting website and sign in issues, etc.
  • Seasonal Resolution Specialist
    Amazon Jan 2017 - Feb 2017
    Cape Town Area, South Africa
    Monitor and take action on associate queries. Deal with CSA performance issues positively, quickly and respectfully. Raise feedback to managers when knowledge gaps are identified. Handle customer escalation and assist in finding resolutions that don’t negatively affect the business. Involvement in process improvement projects and encourage process improvement culture in the space.
  • Seasonal Coaching Lead Retail
    Amazon Oct 2016 - Jan 2017
    Cape Town Area, South Africa
    Main duties are team performance and managing targets. Facilitating training and coaching opportunities. Ensuring that the team is up to date with daily updates. Meeting the weekly audit targets and weekly coaching, adaptive coaching depending on individual needs. Compiling reports and communicating with the manager.
  • Seasonal Account Change Associate
    Amazon Nov 2013 - Jan 2014
    Cape Town Area, South Africa
    Handle customer account security by assisting with manual changes and system verification.
  • Seasonal Training Assistant
    Amazon Oct 2013 - Nov 2013
    Cape Town Area, South Africa
    Facilitating and training new hires. Identifying new ways to address information and also have collaborative sessions with the new hires. Report back to Training department to ensure that the correct and up to date training is being done.
  • Customer Service Associate
    Amazon May 2013 - Oct 2013
    Cape Town Area, South Africa
    Permanent Associate at Amazon. Amazing experience of working in a new field, and learning how to deal with the customer’s problem(s) calmly and efficiently. Working in North American Retail Phase 2 CSA, trained to handle Pre- and Post-order enquiries. Textbook rental, payment issues or adding payment methods, Amazon locker, website navigation and any other general inquiries.
  • Seasonal Customer Services Associate
    Amazon Aug 2012 - May 2013
    Cape Town Area, South Africa
    Amazing experience of working in a new field, and learning how to deal with the customer’s problem(s) calmly and efficiently. Working in North American Retail Phase 2 CSA, trained to handle Pre- and Post-order inquiries. Textbook rental, payment issues or adding payment methods, Amazon locker, website navigation and any other general inquiries.
  • Warehouse Manager
    Triplepham Medical Supplies May 2011 - Aug 2011
    Cape Town Area, South Africa
    • Ensuring that the warehouse and medical goods are kept in orderly• Medical warehouse temperature is regulated, all medication are sorted correctly and expiration dates are well over 6 months for all medication• Separating surgical and medical stock• Stock control and checking that correct stock was received and distributed• Making sure that the drivers’ trips are correctly planned and the vehicles are in driving condition• Team management and disciplinary actions
  • Sales Representative
    Triplepham Medical Supplies Aug 2010 - May 2011
    Cape Town Area, South Africa
    • Assisting with inbound sales for customers who are looking to purchase goods.• Arranging the showroom for presentations to potential investors/customers• Knowledge of suppliers for various products and medication and liaising with them to ensure proper business flow.
  • Receiving Clerk
    Triplepham Medical Supplies Sep 2005 - Jul 2010
    Cape Town Area, South Africa
    • Receiving of medical and surgical goods• Ensuring that correct stock has been received• Checking expiration dates of the products • Doing an overall stock taking of all products received • Liaise with all suppliers
  • Waiter
    Saddles Sunset Beach Jan 2002 - Sep 2005
    Cape Town Area, South Africa
    Take orders and serve food and beverages to customers. Check with customers to ensure that they are enjoying their meals and take action to correct any issues identified. Communicate with customers to resolve complaints or ensure satisfaction. Take payments and ensure that the service provided is at the caliber of the company.

Gerald Marshalino September Education Details

  • Trafalgar High School
    12

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Gerald Marshalino September attended Trafalgar High School .

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Gerald Marshalino September's peers at other companies are Vergil Jacobs, Abdusamee Allie, Lutfiya Wakefield, Il-Ra Schalkwyk ✨ Cv Writer, Jaleel Parker, and Lana Holz. and Nina Schoch. Gerald Marshalino September's peers at other companies are Vergil Jacobs, Abdusamee Allie, Lutfiya Wakefield, Il-Ra Schalkwyk ✨ Cv Writer, Jaleel Parker, and Lana Holz. and Nina Schoch.