• Responsible for ensuring clients maximize CoStar Group’s marketing and information products – from helping brokers and owners increase the exposure of their listings on LoopNet, to training new clients to run effective searches in CoStar• Capture market-critical information that enables our clients to make informed high impact business decisions• Delivering exceptional customer support and ensuring we maintain and procure high-quality data• Conduct daily outbound and inbound phone calls with brokers, developers, property owners and other real estate professionals to obtain real-time property and transaction data•Investigate new space listings, recent sale and lease transactions, while building ownership and construction information in a market• Partner closely with CoStar sales organization to effectively on-board and resolve client inquiries• Conduct product trainings for clients on new and existing product features to expand user adoption•Build and maintain mutually beneficial relationships with clients•Partner with our clients to help them position their properties on all of CoStar websites•Dissect trends and collaborate with teams to qualify data that will help tell the story of an entire market

• Managed employees’ shifts schedules to ensure customers were checked out efficiently • Strategized ways to resolve customer conflicts on the phone and in person • Advised customers through joining Kroger rewards program and paying for bills, rent, insurance, Western Union, and money orders

• Addressed customers at checkout by greeting customers, scanned then bagged groceries and helped with payment methods• Answered calls for customer’s orders and assemble customer’s pickup and delivery orders• Communicate with employees and managers to ensure that orders contained fresh goods