Gemma Reynolds Email & Phone Number

United Kingdom

• Emails:Receive email correspondence from customersLiaise with different departments for information to help reply to customers emails.Contact the courier company to get more information regarding parcels.• Telephone:Searching stock systems for stores that are showing stockContact the courier company to get more information regarding parcelsCheck an order for when it will be dispatchedLook into any outstanding orders and resolve the issue• Affiliates:Approving affiliate commissionsContacting affiliate’s to run promotionsMonitoring affiliate activity Liaise with the marketing department to get our latest trends and producing newsletters using html to update affiliates with the trends and promotions, liaise with the marketing department to get our latest trendsUpdating the affiliate report on excel, producing sums to work out the weekly transactions, commissions and clicks• Maintaining Jones Bootmakers Facebook and Twitter pages:Run competitions on both social network sitesLiaise with the marketing department to get our latest trends and upload the customers on lasted trends and promotions• Help colleagues maintain the website:Create new categories for with trends, promotions etcAdd styles to the new categoriesCheck the correct prices are on the website when we have a promotion• Refunds and exchanges:Enter information for orders that are returned on a spread sheet e.g. date received, senders name, carrier, quantity, style name colour and size and quantity of goods receivedIssue the refunds or place exchange orders for customers