Fernando Flores Email & Phone Number

Processed electronic invoices with financial institutions and handle bank depositsKnowledgeable of regulatory policies and procedures, including the Fair Debt Collection Practices Act (FDCPA)Maintained and updated approximately 200+ client files Stayed in compliance with company policies, state and federal lawsPerformed administrative duties including filing, mailings, labeling, copying and faxingEstablished efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activitiesHelped employees with day-to-day work and complex problems by applying motivational strategies Interpreted management directives to define and document administrative staff processes Interact with customers professionally by phone, email or in-person to provide information and direct to desired staff members

Hermosa Beach, Ca

Processed all inventory and order supplies on weekly basisCoordinated promotion of special menu items, motivating wait staff to increase sales of new specials and bundles Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business Balanced cash drawers including night credit card batches and daily depositsTrained new hires in company policies and proceduresCommunicated effectively with customers including phone orders, reservations and resolving disputesMonitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards