• Plan, present and execute technical process of integrated e-invoicing solution for international clients.• Schedule implementation subtasks and report weekly progress to internal and external stakeholders.• Coordinate with internal stakeholders to ensure subtasks in the projects are executed smoothly.• Manage multiple projects and configure client’s account via in-house built systems.• Verify client’s present and future invoicing scenarios to increase error proofing as much as possible.• Set up secured invoice data transfer method for clients such as SFTP, EDI and AS2 connection. • Analyse, define and validate information from invoices that must be mapped to ensure compliancy with specified requirements. The invoices are in either ANSI810, EDIFACT, IDOC, XML, CSV or TXT format.• Seek endorsement from stakeholders prior deploying client’s account from test to live environment.• Perform post implementation support and optimization.

• Coached approximately 500 National Service trainers and trained 240 National Service trainees about Windows environment, office Suites, online B2B & B2C platforms and cloud storage across Malaysia.• Tested, compiled and installed relevant software for training. Created software setup videos.• Created class exercises and solutions in document and video format.

• Provided procurement systems training and support for Supply Chain Department (60 users) and project teams. The core system is based on Microsoft Dynamics NAV.• Coordinated system upgrade together with other global system administrators.• Liaised with engineering departments to ensure data consistencies among departments.• Executed software-testing and user acceptance test for every update and release.• Managed vendor registration portal for local and international vendors.• Produced customised SAP Business Object reports for Supply Chain department upon request.• Performed elementary QA tasks to ensure users' data-entries are correctly recorded as per standard operating procedures.

• Provided Level 1 IT helpdesk support for internal users in Northern Europe concerning operating systems, general applications, printer and blackberry as per standard operating procedures.• Delivered solutions to users via phone calls, email, remote-desktop and Microsoft Lync.• Logged both ongoing and resolved issues in IT helpdesk ticketing system called Remedy. • Escalated unresolved issues that requires further access rights to Level 2 and Level 3 IT teams.• Posted major IT issues on SharePoint to notify both internal and external stakeholders. • Guided users migrating their profiles from Window XP to Windows 7 environment.• Analysed call-log patterns to assist Team Leader optimising manpower.

• Provided Level 1 on-site hardware and software support for internal users.• Managed IT assets storage and backup tape drives. • Created macro-excel spreadsheet for General Accounting executives to speed up data compilation.• Joined event committee members to organise annual dinner for 350 employees.• Communicated with event-management company regarding event planning and execution.• Worked in sponsorship team to get lucky-draw prices with total worth of RM 50,000.• Searched and hired graffiti artist to perform graffiti spray paint art live on stage. • Created the invitation card, soundtracks and stage video backdrops.