• Assist and advise students in a variety of areas including: academic, financial, career information, etc.• Maintain accurate and complete student records as required by laws, college policies, and administrative regulations • Facilitate workshops, seminars, and tutorial sessions for students• Provide program support and coordinate academic planning meetings• Implement, evaluate, and improve the retention for students’ success by empowering them with information and self-guidance• Identify motivational tools and goal-setting strategies • Support student retention by providing academic, vocational and financial information regarding A.A., A.S., B.A., B.A.S. degree and certificate programs • Work one-on-one with advisors to provide accurate information to students• Responsible for all business operations for the Student Support Center, including budget, management, and events

• Assisted and advised students in a variety of areas including: career information, graduation requirements, and interviews for Student Support Services Program (SSS)• Provided assistance in academic planning through course information, qualification, and SPC programs• Acted as point of reference for community organizations, schools and local agencies• Facilitated workshops and seminars and worked with students in SSS computer lab• Volunteer note-taker for disability resources through St. Petersburg College Volunteer Program• November 2011 Mistress of Ceremony, Dr. Vilma Fernandez Zalupski Awards• September 2012 Mistress of Ceremony, Dr. Vilma Fernandez Zalupski Awards

• Trained and supervised temporary staff on procedures and policies • Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints• Prepared meeting agendas; attended board meetings; recorded and transcribed minutes• Provided clerical support by maintaining and preparing confidential documents• Assisted different departments on special projects and other assigned tasks• Developed and maintained an inventory system• Delivered and picked up documents from several offices

• Supervised accounts payable for 10 stores. • Established positive professional customer service relationships with existing and future clients• Calculated and prepared checks for utilities, taxes, and other payments• Resolved and cleared any outstanding discrepancies on accounts