Certified commercial HVAC installation technician

Assisting people whom are entering into pre-retirement and retirement with asset accumulation, protection, and distribution. I am licensed to sell insurance products, such as Life Insurance, Medicare Supplement Insurance, Medicare Prescription Drug Coverage, Medicare Advantage Health Insurance, Long Term Care/Home Health Care, and Annuities designed for those of age 50 and over.

Handle Expedia’s highest level of customer service issues to ensure travelers’ escalations are resolved in an efficient and timely manner. Provide knowledge and expertise to all Expedia Operation Centers and partner businesses to effectively resolve and service any related issues, while balancing both the needs of the traveler and the business and supporting Expedia’s retention initiatives through research, service, and operations. Establishes and maintains positive working relationships with agents, peers, management, corporate, network, and partners.

Call center Tier 1 Customer Service Agent. Handle inbound calls to provide world class customer service, expert advice and accurate information to customers regarding the website, booking challenges, vacation package/flight changes or cancellations to existing reservations while meeting and exceeding Expedia metrics. Alternatively converted customer inquiries into sales using negotiation and persuasive communication techniques. Consistently met and exceeded daily metrics and promoted to Tier 3 Senior Specialist.

Served as the facility operations manager assistant maintaining and repairing office furniture and equipment for 8 different floors and 600+ employees. Interfaced with all Callison employees to identify special needs including installation and moving of office equipment and assistance in inter-office moves of 300+ employees. Received high accolades from office management for consistent proficiency and quality work.

When preparing for retirement, you need to make important financial decisions to ensure your plans match your goals. Through a simple discussion, I can help you find the right options and get more mileage out of your retirement income. I enjoy developing relationships with customers and delivering old-fashioned service with a personal touch. In fact, I still make house calls! Through a simple, interactive discussion, I gather information about four factors: retirement income, health expenses, extended care and final expenses. With your help, I can build a plan that helps provide security and peace of mind—so you can take in all the joys of retirement!