Erin Holland Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Mclean, Va, Us

San Francisco, California, Us

Drove advancements in Employee Experience as member of newly formed team and project manager contributing to key workforce programs. Orchestrated employee events across 13+ offices globally, supported formal recognition program, restructured onboarding initiatives for a consistent new hire experience, and supported Salesforce engagement team to promote and amplify company-wide events. - Led cross-functional team in structuring consistent new hire onboarding experience at an organizational level and built out 365-day new hire program for increased engagement and retention. - Launched MuleSoft Culture Club that spread to 52 office events across 13 countries within seven months and implemented Slack promotion strategy that grew city channels by 30% in three months.

Mountlake Terrace, Washington, Us

Reenergized culture by developing and implementing workplace wellness initiatives, employee engagement and reward programs, and company-wide events with high participation levels. Led simultaneous programs, evaluated existing activities to identify opportunities, and strategized improvements for a greater employee experience. - Transformed Employee Experience Forum program by introducing monthly events with guest speakers on wellbeing, DE&I, and connection, which raised participation by 30% and contributed to +.28 increase in Gallup employee engagement scores across the organization. - Sourced, tested, and introduced Microsoft Teams Live platform for hosting forums virtually that streamlined process, created a more inclusive employee experience, and supported 2x increase in forum topics. - Spearheaded 2021 annual employee appreciation series, with daily virtual activities, events, and giveaways for over 3.4K employees over four weeks focused on wellness, entertainment, and building connection. - Researched, identified opportunity, and recommended implementation of recognition platform offering peer-to-peer initiatives that achieved 80% activation in two weeks. - Reimagined annual Veterans Appreciation Event, expanding a 1-hour event to week-long celebration with inclusive experiences and C-suite participation, which raised event participation by +450%. - Transformed employee experience programs and events during Covid-19 pandemic to maintain high levels of engagement in remote work environment and effectively support employee wellbeing.

Mountlake Terrace, Washington, Us

Supported company growth across multiple campuses by leading high-volume recruitment activities for candidates at all levels, including sourcing, candidate identification, correspondence, recruitment strategy implementation, and project management. Orchestrated recruitment and career fair events to expand talent pool. - Hired over 200 roles in first four months while concurrently meeting all job and training deadlines.

Mountlake Terrace, Washington, Us

Coordinated recruitment activities, including schedule management and travel arrangements, to support HR teams in meeting workforce needs. Prepared expense reports, conducted background checks, reviewed resumes, and supported hiring by drafting and issuing offer letters. - Received promotion to Recruiter within one year.

Mountlake Terrace, Washington, Us

Oversaw case management for enrollment, claims, provider payment disputes, medical appeals, and reversals; handled sensitive and highly visible customer issues with confidentiality and professionalism to support successful resolution. Investigated, validated, and processed complex complaints, appeals, and healthcare privacy forms in accordance with internal/external regulations. - Effectively resolved 3K cases while exceeding production goals and achieving 96% turnaround time.

Mountlake Terrace, Washington, Us

Provided administrative support through calendar management, enrollment intake, correspondence, reporting, and office management. Streamlined team procedures and organized activities to improve collaboration and engagement. - Surpassed monthly production goals by 50%, which reduced project turnaround times and raised customer satisfaction. - Reduced workload timing by 40% through Lean process improvements; recognized with Membership & Billing Support Award for generating significant efficiencies.

Bachelor Of Arts (Ba), Multi-/Interdisciplinary Studies, General

Certificate Program, Project Management

The Science Of Wellbeing Certificate

Certificate Program, Human Resource Management