Erika Candelas Email & Phone Number

Reedley, Ca, Us

Orange Cove, California, United States

Fresno, California, United States

Clovis, California, United States

Install monitors to desktop computers and workstations on wheels, change resolution, ensure computer operates after entire process of swapping monitors/hardware. Kept updated progress on spreadsheets, check in with project manager to discuss progress, discuss if materials were needed, issues, etc. install workstations to new locations, wipe hard drives, remove computers that will no longer be used into a different location for disposal, keep track of all hardware serial numbers, device type, and location.

Make store visits to pet supply retailers once a month to check inventory, place coupons, inform and educate store employees in new product, new sales pricing, packaging, sizes, etc. Engage with customers about certain products to educate them and make suggestions to them based on their pet, size, age and needs, report all work online and submit pictures of displays, events, etc when necessary.

Walk through worksite and walk employees through registration process for their new login/out method. Verify that employees' badges worked correctly. Explained new process to employees, keep list of employees who had completed the process, as well as any issues they may have had with the process, update information in SharePoint, leave report at end of shift for next shift to read, if necessary.

Cut-in new items, complete resets throughout stores, remove items no longer in set, update graphics and pricing strips/labels, perform distribution checks, inform clients of new products, persuade clients to place new product in stores, install/set-up interactive displays.

Fresno, California

Answer inbound calls from customers and assist them with billing questions, equipment upgrades, taking payments, light technical support, redirected customers to proper department for other questions.

Reset specific products according to a planogram; remove outdated products, cut in new products, place Point-of-Purchase displays/ coupons when needed.

Ensure new release products are displayed on proper sections, set up visual ads/point-of-purchase displays in store, perform maintenance on demo units, install demos on display computers, communicate/review visit objectives with management, assist with set up, take down, & running midnight release events.

Certificate, Network Support Technician, 4.0 Gpa

Associate’S Degree, Criminal Justice