● Extensive knowledge of Delayed Availability, Deposit Check, RDC Mobile, RDC ATM, RSA Consumer, RSA Commercial, ACH, Online DDA, Sentry, Velocity, EWS, Credit Vision, ID Vision, and Synthetic with a general understanding of other fraud systems ● Assisted with the system roll out of the Transunion systems including consistent meetings with strategy to give feedback and discuss the anomalies that occurred ● Helped management in procedure updates and reviews ● Assisted in training new analysts in fraud systems, phones, and ACE through observation, instruction and sharing of best practices

● Establish new and grow existing customer account relationships through sales and referrals ● Being proficient in understanding and educating customers on consumer deposit products and lending ● Completed research, analysis, and documentation of account activity and used personal judgment to determine appropriate actions that removed or minimized fraud exposure

● Maintain knowledge of the bank policies, financial center procedures and complete line of retail products and services ● Handle consumer and business customer problems with professionalism ● Provide excellent customer care to customers regarding daily transactions ● Investigated various types of bank fraud including counterfeit items, forgeries and stolen items to minimize loss to the bank and the customer