* Managed Windows Active Directory and domain policies * Managed and maintained Microsoft Exchange environment * Migrated physical servers to Windows 2008 R2 Hyper-V cluster environment supported by Dell MD3000i storage * Managed and maintained SonicWALL and access rules * Managed and maintained departmental budget * Deployed Microsoft Office Communicator server environment * Deployed Cisco Wireless Access and controller

Network Operation Center Engineer - Managed corporate customer relationships through effective communication regarding complex issues with Teneros software products.  Consistently took ownership of most technically difficult client cases (Microsoft Exchange and Active Directory), determined the most appropriate action plans, and implemented plan by using all available methods  Resolved issues in collaboration with engineering/product development using troubleshooting tactics to diagnose root-cause. Performed 'proof of concept’ evaluations/provided feedback on new products  Maintained high level of technical knowledge by staying current with emerging technologies. Enhanced departmental strength by dissipating information through trainings and special projects  Developed and maintained Microsoft Exchange 2003 and 2007 lab environments, improved the training and technical knowledge of engineers, and created knowledge based articles/technical notes