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As department head for CX and Ecommerce, led 30 team members and had 5 direct reports. Responsible for budgeting, headcount, and goalsetting across teams. Served on senior leadership team and reported into C-suite. Shared P&L responsibility with growth marketing and digital product for ecommerce channel. Reduced CX headcount costs by half and saw highest ecomm revenues company to date during my tenure.

First Chief of Staff in company history, reported to CEO and co-founder in first year as chief executive. Onboarded new executive team members, created frameworks for executive team to prioritize business-critical issues, and led cross-functional special projects as needed.

Reported to CMO, responsible for leading budget and KPI creation across 50+ person marketing org. Acted as a brand champion in all strategic conversations with peers and senior management to ensure brand integrity and consistency

• Provided consumer insights for top company initiatives• Partnered with brand, product, and other strategic teams to ensure consistency and success of marketing messaging.• Conceived, executed and reported on direct mail programs with circulation of 100K+

• Recruited by mgmt. team to be first and only member of Paper team during product’s launch. • Managed end-to-end customer support for paper product. • Hired a Paper Operations Associate and team of remote employees.• Planned and executed releases with product and engineering teams.• Tracked the performance of product launches and reported on KPIs.• Coordinated with print partners on development of new products, including ideation, testing, price negotiation, and execution.

Responded to incoming requests from Paperless Post’s users’ via email and phone using Zendesk.