* Analyze business short and midterm plans for call center and IT Department * Establish, evaluate, and revise Technical policies and procedures * Recruit, train, schedule, hiring manager for student worker program * DBA (MSSQL 2005 * Expert MS Access * data analyst * System Administrator * hands-on PC Support and Software Installations * Successfully managed, supervised, and evaluated call center employees (25-30) in 27/7 operation * Assistant to Project Manager in $10 million project to build the TransplantLine call center * Project Management * Community Outreach Show less

* Report directory to CIO, VP of Information Systems. Primary focused on Business and HIM which includes application maintenance and implementation of systems and projects. Primarily acting as a liaison between IS and IT, end user departments and software vendors to resolve problems related to assigned applications. Recently acquired Onbase Administrator certification with the emphasis on stabilizing CVHPs imaging management systems. Also maintain and implement projects by working with administrators, managers, end users . Analyze, design, develop, implement and maintain reports in order to support the information access and analytical needs of the system health. In a few months The first 90 days of employment I have made a significant impact with Onbase performance and Meditech Discharge Printing and set high standards for IS/IT to follow.

* Technical Lead in enterprise implementations and successful deployment of enterprise document imaging software, Imprivata Single Sign-on, KRONOS, and various systems * Security Admin and successful audits for complex systems * Analysis and Designed complex system profiles * Manage active directory * Automate SSRS Reports by migrating legacy AS400 and UNIX databases using ETL and SSRS * Participated in Job fairs and assisted in first line screening of applicants during hospital acquisition. * Hands-on Technical support using Microsoft technologies & software installations as required. Show less

Focused system administrator for Office 365 SharePoint, SolarWinds Help Desk, and OnBase. Streamline and Develop workflow and automation by leveraging leading-edge technologies and building valuable and efficient business solutions. Work directly with Management, clients and vendors to mitigate and champion projects that lead to improved services, SLAs, change management control, and simplified project and task management. Provide support to ambulatory departments as needed.