Oversee day to day operations of Manila Australia New Zealand Alliance Team (MANZAT) and Lifecycle Services. Acts as the point of contact in Manila between the business units and all Manila activities. Participates in operations reviews, organization reviews, and Manila policy review meetings. Ensures hiring process is completed on time. Ensures the career development of the subordinates and self. Handled Automations Solution Enterprise Risk Management. Set up the framework, headed roll out and review across Automations Solutions Manila. participated in Quality Management System certification audit focusing on Risk Management.

Oversee day to day operations of Technical Support Team North America. Assisting the Operations Manager in improving team productivity, service level achievement, and efficiency supporting North America. Identify Areas of Improvement and drive key business metrics.Handled Automations Solution Risk Management Process

Duties and Responsibilities:Generates reports based on team deliverable and present to management and counterparts.Identifies problems, analyzes trends and implements corrective and preventive actions using quality tools.Support projects related to quality improvement (such as Think Customer, QMS, and Lean Office etc.) and handles tasks to support the objectives of the management.Ensures the Service Level Agreements, Quality and Productivity Measures for orders are on target.Leads goal-setting review to ensure challenging and stretched goals and assignments for the team in support of the overall business.Submits period reports on metrics/KPIs/Dashboards to determine performance against the SLAs of the team.Performs staffing projection complementing work volume growth and forecast and make necessary proposals to business unit.Plans, assigns and directs work to the employees in cooperation with the supervisor or manager to manage workload and projects.Implements policies on the filing, documenting and approval of time and attendance administration.Identifies and documents changes in the roles, responsibilities, accountabilities and work load of employees to properly determine volume headcount ratio, work scope.Evaluates individual performance and conducts performance discussions to keep everyone on track.Performs regular coaching to enhance the performance of staff and encourage participation in decision making.Determines employee's capabilities and improvement areas.Identifies functional /behavioral training & development needs of employees to support team goals and objectives.Participates in sustaining and growing business partnerships with customers for the business group. Helps implements new and expanded business operation and service solutions to improve Manila position as a premier investment.

Duties and ResponsibilitiesActs as back-up if volume is high. Disseminates product/process updates to staff.Responds timely and accurately to the escalations of the Level 1 support.Trains new hires and ensures that they have sufficient knowledge and skills before going live or performing their work alone/independently.Generates reports based on team deliverables and present to management and counterparts.Escalates specific issues and provides recommendation to customers to address them.Assists direct reports in resolution of escalations on the area of specific support.Identifies problems, analyzes trends and implements corrective and preventive actions using quality tools.Takes pro-active responsibilities in dealing with customers.Schedules, coordinates and facilitates customer communication.Works closely with counterparts/POCs to identify loopholes and process gaps.Support projects related to quality improvement (such as Think Customer, QMS, etc.) And handles ad hoc tasks to support the objectives of the management.Participates in business conference calls.Ensures the Service Level Agreements, Quality Measures and Productivity Measures are on target. Leads goal-setting review to ensure challenging and stretched goals and assignments for the team in support of the overall business.Monitors schedules of employees to ensure proper shift coverage.Plans, assigns and directs work to the employees in cooperation with the supervisor or manager to manage workload and projects.Implements policies on the filing, documenting and approval of time and attendance administration.Evaluates individual performance and conducts performance discussions to keep everyone on track. Performs regular coaching to enhance the performance of staff and encourage participation in decision making. Adheres to the regularization, performance appraisal, quarterly performance appraisal, rewards and recognition and other people related policies and guidelines.

 Develop quotations for Rosemount products based on customer application requirements. Process and perform an accurate quotation to customers including exceptions or clarifications to the specification requirements and offer alternative solutions where exemptions must be taken. Generate model numbers from data sheets. Review of specification data sheets at order stage which include model numbers, tag numbers, calibrated ranges, calculations, configuration data sheets, etc. Use internal tools to confirm correct model number selection based on application data like product information (model numbers, tag numbers, calibration range), documentation charges (drawings, manuals, certifications) and miscellaneous items (freight and FOB charges, inspection charges).