Project Manager & Engineer-Managing progress of projects to wrap up loose ends and avoid going over budget-Provide support for the rest of the company through good documentation and quality control-Coordinate internally with the project team and plan to avoid as many mistakes as is reasonable-Maintaining stakeholder communication & expectations-Managing and calculating risk when issues arise-Onboarding of new clients-Executing projects I had designed, quoted, and sold to our clients to reduce our number of support calls while providing client ROI and IT satisfaction

-Account Management & Development for nearly all of our 30+ clients-Fostered a win-win relationship for our clients, providing ROI while helping client meet business goals with frequent communication-Designed, Quoted and Sold project workplans such as server replacements and migrating between cloud platforms-Internal & External leader

-Pioneered TAM after years of continual improvement and consulting with the industry's greatest minds to standardize what is now one of the core foundations to the business's success-Created audits to benchmark all of our clients' IT environments against our best practices for security, functionality, risk, etc-Passed on my knowledge down to a team of network administrators that I was proud to manage-Account Manager, Brand Ambassador and Company Spokesperson for all clients, managing expectations and risk internally and externally-Focus of providing as much value to the client as possible by proactively fixing potential issues-Maintained & Upgraded software & hardware across all client networks

-Remote & Onsite Troubleshooting-Customer Communication & Relationship Building-Incident Response & Resolution-Ticket & Time Management-Documentation Creation, Contribution and Reporting-Installation, Configuration & Support for Networking, Hardware & Software-User Account & Access Management-Backup Monitoring & Recovery-Escalation Management-Client Training & Guidance-Onboarding of new clients